We're WELL and we’re the modern communication platform for the $3 trillion healthcare industry. Using WELL, patients engage with their healthcare teams on their schedule and based on their preferences.
We are well-funded and growing quickly. More than 1,000,000 patients use our platform to communicate with their physicians and other healthcare professionals. Our investor’s portfolios include companies like Intercom, Wag, Uber, and SurfAir.
As an early employee joining our 50+ person team, you’ll have a unique opportunity to make a meaningful difference in people’s lives by improving their everyday interactions with their healthcare providers.
SUMMARY
Do you have a real passion for technology and helping others? Do you like solving problems? If you want a hands-on internship responsible for providing support for our team to create a stable and reliable IT environment, this is the position for you.
We are looking for an IT Help Desk Intern to join our team at our headquarters in Santa Barbara, CA. This role will work effectively as part of our team to troubleshoot and resolve internal user problems with a wide array of technical systems and services in a fast paced startup environment.
WHAT YOU'LL DO
- Diagnose, troubleshoot, and resolve IT related problems from in-house software to hardware, such as Laptops, PCs and Printers
- Providing internal user support in various levels for technical and non-technical staff
- Help with on-boarding of employees with operating systems
- Assist with provisioning of accounts and access for various network and business systems
- Research and understand technical documentation, and an understanding of how to apply various technical resources
REQUIREMENTS
- Enjoys working with people and excels at problem-solving.
- Excellent interpersonal, oral, and written communication skills
- Familiarity with Mac system
- Desire to work in a fast-paced environment
- Ability to work 10-20 hours a week in our office; preferably 2-3 hours each week day
BENEFITS
- Dog friendly
- Fantastic company culture
- Frequent happy hours and events
- Stocked kitchen
- Located in the heart of downtown Santa Barbara