Technical Support Engineer (Client Service/Web Dev)

| Santa Monica

MomentFeed is looking for an ambitious new team member to serve as a Technical Support Engineer. This person must be a versatile candidate that can work closely with MomentFeed’s Technical Services, Client Success, Product, Sales, and Marketing teams. This team member will report to our Director of Client Support, and will interact with our rapidly growing customer base every day. The position offers a great way to get a wide range of experience working with a fast-growing tech company.

You will:

  • Triage, respond to, and troubleshoot a high-volume of inbound client support requests while maintaining a high standard of client satisfaction
  • Resolve support requests in a timely manner
  • De-escalate client complaints
  • Investigate, diagnose and document product bugs that are affecting clients, and communicate the resolution priority appropriately to the engineering team
  • Serve as liaison between clients and MomentFeed’s support and product/engineering teams for technical issues and escalations
  • Serve as MomentFeed platform expert for both internal teams and MomentFeed’s client base
  • Draft support articles and other materials that will help clients self-service

You should have:

  • Bachelor’s Degree
  • 2+ years in a client facing support role
  • Knowledge of web development: HTML, CSS, and JavaScript (bonus points for AngularJS experience)
  • Experience working with and supporting APIs
  • Ability to understand highly complex or technical concepts and translate them to a non-technical audience
  • Ability to think quickly and react appropriately when challenged with unfamiliar scenarios
  • Relentless curiosity and determination to investigate complex issues
  • Strong self-discipline, and the ability to work both independently and as part of a team
  • Ability to juggle multiple tasks/projects and prioritize based on urgency & importance
  • Impeccable written and verbal communication, time management and organizational skills
  • Passion for technology and continued learning
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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • jQuery UILibraries
    • AngularJSFrameworks

Location

Around the corner from Santa Monica Pier, we're walking distance from 3rd Street Promenade and directly in front of a Metro Expo Line station.
1540 2nd Street, Santa Monica, CA 90401

What are MomentFeed Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Fitness Subsidy
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Casual, Open Office Environment. A Macbook and stock options for everyone. Company sponsored wellness and Yoga. Employees who live and breathe the company values - Authenticity, Excellence, Innovation, and Partnership.

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