OPSkins is seeking a Software Support Engineer to support application code and configuration changes in order to solve implementation and customer service issues; respond to critical production events, and recommend actions to improve customer experiences; serve our team as a subject matter expert. The engineer will interact daily with cross team members to ensure quality. We’re looking for smart, experienced, front end and back-end engineers who thrive in an agile environment and can work with distributed global teams. Ideal candidates will enjoy solving problems, care about scalability, interact effectively in a team environment, and take ownership and pride in the work that they do.

 Production Support Engineer is based in our Santa Monica office.

 CRITERIA FOR SUCCESS

 Responsibilities:

• Ownership of technical troubleshooting and resolution for critical production events, providing technical analysis and insight into the current condition and recommended solution.

• Facilitate solution with appropriate departments and individuals and communicate status to stakeholders within the organization.

• Participation in the subsequent analysis to determine the source of the issue and a recommended plan to avoid it in the future.

• Analysis of key customer service and implementation issues and subsequent recommendations for modifications to the application, or internal procedures that will improve the production environment.

• Support after-hours critical incidents by troubleshooting and/or working with other internal or external teams to drive issues to resolution.

• Create needed scripts for data-gather and analysis for production issues.

• Provides direct support to Customer Service, Engineering, Product Management, QA etc.

• Provides technical documentation including application installation procedures and technical training.

• Documentation of Production Support plans, procedures in reference to diagnosis and resolution of issues, communications, and standards. In addition to troubleshooting, diagnosis, and resolution of issues.

• Ongoing education of Technical Support Engineers in reference to diagnostic efficiency and accuracy, technical skills improvement, effective troubleshooting, and problem resolution.

• Work with cross functional teams to introduce new solutions for our core marketplace features

• Stay on the forefront of the latest technology stacks (PHP / MySQL, nginx)

• Quickly write well-crafted, well-tested, readable, maintainable code

• Move fast and work smart

 Qualifications:

• B.S. in Computer Science, or equivalent work experience

• 5+ years of experience developing data-driven web applications

• Demonstrable understanding of object oriented programming concepts and design patterns

• Deep understanding of PHP, NodeJS

• Design and implementation of RESTful services

• Database schema design and implementation skills (transactional, normalization, etc.)

• Experience planning infrastructure and developing systems with high scalability and availability requirements

• Experience using version control systems (Git)

• Solid grasp on security concepts for the web

• Ability to work within a collaborative team environment wearing multiple hats

• Experience working with relational databases (currently MySQL)

• Great oral and written communication skills

• Ability to thrive in a startup environment

 Bonus Points:

• Games, e-commerce, or payment gateway integration

• Cross-browser development using HTML, CSS and JavaScript

• Frequent contributor to open-source projects

• Experience using Jira or other ticketing systems in an Agile environment