Support Engineer, LA

| El Segundo

Support Engineer

The internet is experiencing a transformation – ad blindness and blocking are forcing media companies and advertisers to rethink the way they connect with consumers. This evolution is changing the way we consume content and how we interact with brands. Nativo is enabling this shift by developing the new technologies, data insights, and best practices that will power this next generation of media and advertising.

We believe in being smart, innovative, pragmatic, polished, and efficient and we are looking for remarkable people that identify and fit with those values. The Support Engineer will be an integral part of the effort to develop our next generation platform in our Los Angeles location. We want team members who have a passion for leveraging technology and software to solve problems and maximize productivity and efficiency.

What you'll do:

  • Troubleshoot and manage technical issues for some of the biggest online publishers in the world. Including but not limited to: in-person, email, and phone.
  • Work cross-functionally with internal teams such as product, product marketing and engineering to assure optimal support
  • Analyze reporting and data for Native Ad delivery and performance.
  • Give valuable input for integrations of the Nativo product.
  • Contribute to internal documentation for troubleshooting/integration guides.
  • Communicate operational issues with users and/or key stakeholders (where needed).
  • Diagnose multi-system production issues by issuing initial response, data gathering, tracking, and resolution where possible.
  • Lead, Manage, and Research solutions to allow the business to properly scale.
  • Be a valuable stakeholder within the newly created Support team

What you need:

  • 1-2 Years of previous Support experience
  • 1-2 years within a previous SaaS business preferred
  • Experience debugging HTML, CSS and JavaScript
  • Experience Analyzing Data (Excel, Reporting Tools, Data Trends, etc.)
  • Experience with a ticketing system (Zendesk/JIRA preferred)
  • Experience documenting product knowledge (Confluence preferred)
  • Understanding of API functionality and how APIs interact with backend systems and data
  • Experience with Admin UI/UX debugging
  • Detail oriented with an ability to see the bigger picture
  • SQL and Python experience is a plus
  • Online Ad-Tech experience is a plus

What we offer:

At Nativo, you make an immediate impact. Nativo is made up of smart, talented and driven people looking for other potential team members with the same attitude of innovation and excellence. We offer incredible opportunities to learn and work on projects that transform digital advertising. We offer a competitive compensation and benefits package that includes stock options, health coverage, employer-matched 401k, cutting edge work, and the opportunity to join a rapidly growing startup with a proven product.

About Nativo

Nativo, the leading content advertising technology platform, empowers brand advertisers and publishers to reach consumers and measure their engagement with content. For brands, Nativo provides the ultimate technology for intelligently deploying content at scale. For media companies, Nativo is a complete tech stack built from the bottom-up to deliver content and native placements within publisher sites. From the hands and minds of an amazing team, Nativo has engineered a platform that has been recognized as the best available in the market. Nativo is respected, well-funded, and is recognized as one of top tech companies to work for. Nativo is well-positioned to play a vital role forging the path of media and advertising in the coming years. The opportunity to join a team that is making a huge impact is now.

Note to Recruiters and Placement Agencies: Nativo does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, or to any Nativo employees. Nativo will not pay fees to any third part agency firm and will not be responsible for any agency fees associated with unsolicited resumes.

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Location

100 N. Sepulveda Blvd., El Segundo, CA 90245
100 N. Sepulveda Blvd., El Segundo, CA 90245

Insider's spotlight

What does your typical day look like?

Michele leads a team of QA engineers who work closely with DevOps and Product to validate and manage software releases. She is fascinated by the unique technical challenges the industry faces and how Nativo is solving them. “The Nativo team is very flexible when it comes to trying new problem-solving approaches,” she remarks.

Michele

Lead QA Engineer

How has your career grown since starting at the company?

Jordan has been with Nativo since 2015, starting as a junior graphic designer in Campaign Operations and now serving as the lead designer on the marketing team, where he creates collateral and presentations that demonstrate native advertising to the world.

Jordan

Senior Graphic Designer

What are some things you learned at the company?

Sofia joined in 2014 and has enjoyed fostering the growth and development of a now-much-larger team. “It’s always a pleasure to work with smart, fun and hardworking people who are never afraid to think outside the box,” she says. “I love building relationships with with my clients and enjoy the fact that no day is the same.”

Sofia

Associate Director, Account Management

What are Nativo Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Birthday Celebrations. Seasonal Festivities. Company Hosted Happy Hours. Team Bonding Events.

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