About CCC

CCC is the technology platform for the underwritten assets economy. CCC technology, insights, and support connect industries – insurers, automotive manufacturers, collision repairers, parts suppliers, lenders, fleet operators and more – to advance decision-making, productivity, and customer experiences for thousands of clients worldwide. Clients leverage CCC’s network management, data management, AI, operational workflows and customer experience solutions to efficiently scale, interact, transact and achieve their unique business objectives. CCC was ranked a best mid-sized company to work for by Forbes (2019). BuiltIn Chicago, Austin and LA named CCC a top place to work in 2020. Diverse perspectives and experiences are core to CCC’s success and award-winning culture of more than 2,000 employees worldwide. We hold inclusion as a core value and are committed to celebrating and cultivating the diversity of our team. With a 40+ year track record of innovation, CCC’s tenacious spirit and growth mindset turn next generation technology into real world solutions and empower team members to expand their knowledge and potential. Headquartered in Chicago, CCC has 11 locations worldwide. CCC’s principal PE investors are Advent International, Technology Crossover Ventures, and Oak Hill Capital Find out more about CCC by visiting cccis.com.

Job Description Summary

We are seeking a talented Site Reliability Engineering Manager to be part of the fast moving, innovative CCC ONE product team. We build enterprise class, hosted solutions that span multiple data centers and public clouds and service hundreds of thousands of end-users. This is a great opportunity for a highly-motivated person interested in leading a team responsible for the overall health, performance and operational design of our systems and applications. In this position, you will work alongside DevOps, software developers, database administrators, network engineers, systems engineers and information security, in an agile environment building modern software solutions and infrastructure.

Job Duties

• Serve as a hands-on manager of a team of software/system engineers
• Own end-to-end availability and performance of key systems and services
• Triage potential application issues received through various channels and work with appropriate teams to lead to resolution
• Lead by example, mentor the team and establish credibility through quality technical execution
• Gain and disseminate knowledge of our complex applications
• Application metrics and operational intelligence
• Manage on-call rotations with support from development teams

Qualifications

• 2+ years management experience leading an engineering team with technical deep-dives into code, networking, operating systems and/or storage
• 5+ years working in an Agile/Scrum development methodology
• 5+ years work experience using Microsoft technologies, preferably .NET and C# focused
• 5+ years of SQL Server experience, including schema design, indexing and performance tuning
• Proven ability in designing and configuring monitoring and alerting solutions across multiple systems and services using tools such as Prometheus, Grafana, Kibana and/or Application Insights
• Experience preparing and presenting operational artifacts to senior management
• Experience with DevOps tools (Azure DevOps, Puppet, Chef or Ansible), processes and culture with a focus on automation
• Familiarity with technical considerations involved in designing for complex systems at large scale both with monolithic and microservice architectures
• Production troubleshooting skills that span systems, networks and code
• Desire to build, grow and improve a team
• Ability to encourage and foster a culture of visibility and transparency across teams

Other Beneficial Skills

• Experience with Microsoft Azure and/or AWS
• Experience with Kubernetes and/or Azure Service Fabric
• Experience with Elasticsearch
• Technical knowledge of SQL Server internals with emphasis on query performance
• Experience with queueing frameworks and message brokers

CCC Intelligent Solutions employees are part of an inclusive culture that brings together diverse backgrounds and perspectives. Our team is defined by our values of: Integrity, Customer-Focus, Innovation, Diversity & Inclusion, and Tenacity. Together, we help our clients and each other achieve new goals. 

CCC is committed to providing employees with opportunities to advance their careers and skillsets. CCC team members receive access to training and education reimbursement is available.

CCC offers competitive compensation and generous benefits. Health insurance, PTO, 401K, are just some of the benefits available to team members. CCC’s top priority is the health and safety of our clients and our staff, which is why we have expanded our remote work benefits during the COVID-19 pandemic. Qualified job candidates will be interviewed by phone and video. Dependent upon role and responsibilities, new hires will be eligible for remote work immediately, with all necessary office equipment provided upon start date.

Each team member plays an important role in the company’s success and each team member has a voice. CCC employee engagement and job satisfaction ratings consistently exceed industry norms – underscoring the value CCC places on its employees.