Job Summary

iHerb is seeking a strong Senior Site Reliability Engineer to join our SRE Practice group.   iHerb’s ecommerce platform serves millions of customers across 150+ countries.  Accordingly, we have a widely distributed global footprint with unique network, data and scalability challenges.

Our ideal candidate has a software engineering background and a DevOps mindset.  You will also have a deep passion for automation and observability, with a keen understanding of how distributed systems play together.  You will leverage this understanding to help build bridges between our engineering, infrastructure, SRE and NOC functions.

Job Expectations:

• Working as part of the SRE Practice area, support development teams in understanding and leveraging SLI’s and SLO’s to improve service availability and performance.

• Contribute to instrumentation and platform libraries in various languages such as Go and C#.

• Collaborate with our NOC team to build out proper SOP’s around identifying root cause, escalation and remediation.

• Work with other SRE’s to champion and establish KPIs for measurement of the SRE Practice’s success and improvement.

• Lead SRE audit and sign-off meetings, ensuring services are ready for production.

• Assist in building a blameless post-mortem culture that leads to fixed weaknesses and increased reliability.
   

Knowledge, Skills and Abilities:

• Experience in open-source and commercial observability tooling such as Prometheus, Jaeger, EFK stack, Grafana, Datadog, NewRelic, etc.

• Infrastructure/cloud automation tooling (e.g. Terraform, Packer, Helm)

• Service Mesh/Discovery Tooling (e.g. Consul, Envoy, Istio, etcd)

• Continuous Integration (e.g. Spinnaker, Jenkins)

• Containers and Container Management (Docker, Kubernetes)

• Configuration and Security Management (e.g. Puppet, Chef, Ansible, Salt, Vault, KMS)

• Demonstrated experience leading/contributing significantly to an open-source infrastructure/application platform initiative a big plus (e.g. Kubernetes/Istio/etc. upstream commits)

• Experience as a platform or back-end engineer in a prominent language such as Go, Python, Java or C# is a strong plus.

Experience Requirements:

Generally, requires a minimum of five (5) to seven (7) plus years of experience as a Software Engineer, DevOps Engineer and/or Systems Engineer

Education Requirements:

Bachelor’s Degree in Information Technology/Computer Science or a related field preferred and/or equivalent years of experience

Judgment/Reasoning Ability:  

Able to identify, troubleshoot and resolve problems quickly using sound judgment, poise and diplomacy.  Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner

Physical Demands: (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) 

While performing the duties of this job, the team member is regularly required to talk and hear. The team member is frequently required to sit; use hands and fingers, bend, stoop and reach with hands and arms.  May require walking, primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting up to 25 pounds. 

Work Environment:  The noise in the work environment is usually moderate.  Other factors are:

• Ability to work extended hours as required

• Ability to travel 

• Fast-paced with multiple concurrent projects

• Professional, yet casual work environment

• Office environment