Senior Quality Assurance Manager

| Pasadena
Our Story, Our Vision
Since 1996, the foundation of iHerb, has continued its mission, built on providing a wide selection of health and wellness products to individuals around the globe at a reasonable cost. iHerb remains vigilant in its pursuit to ensure it maintains an expansive selection of over 35,000 online products to its customers. We are continuously innovating and expanding, committed to adding distribution centers around the world. Our vision is to be the dominant health and wellness
 
Come Join Our Team!
iHerb is a fast paced, fast growing company looking for a candidate that is up for the task! Our Customer Experience Specialists are energetic, looking to grow with the team, and are able to communicate effectively with our valued customers and other departments!! If you are looking to really make a position for yourself in a work hard, play hard atmosphere, make sure to submit your resume! 
 
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Job Summary: 
The Senior Quality Assurance Manager is responsible for ensuring total quality management for iHerb House Brands. This position is responsible for food safety and quality programs. This position will manage multiple complex projects and drive outcomes and optimal results. 
 
Job Expectations: 
  • Develop, implement, and maintain quality process/systems and drive continuous improvement.
  • Lead regulatory compliance to domestic/international regulations, product quality, and food safety.
  • Understanding industry domestic regulations (FDA, OTC, 21CFR, FSMA) and global regulations that could impact our products. 
  • Manage all internal and external audits and summarize and create technical reports of inspection/audit findings.
  • Collaborate with Supply Chain and Product Development Leads to assess raw materials for reformulation initiatives and/or ingredient substitutions.
  • Manage iTested program and serve as QA subject matter expert for internal GMP operations as well as in the resolution of out-of-specification investigations.
  • Ensure suppliers food safety and quality practice compliance and all relevant documentation and programs are managed and maintained.
  • Manage Vendor Qualification Programs and continuously monitor their status and maintain performance metric.
  • Support Manufacturers and Supply chain to manage finished product compliance.
  • Manage product withdrawals and execute recall events and completion of related documentation.
  • Establish and ensure specifications for raw materials, components, works-in-progress, and finished goods align with state and federal regulations, including labeling requirements.
  • Manage consumer satisfaction measures (i.e. customer reviews), document control, release and stability testing program, root cause problem solving, and new product quality assurance.
  • Understand product workflow; follow product from start to finish, ensuring finished goods meet written expectations/specifications. Review design process of finished goods as it relates to customer specifications 
  • Review and verify labels for compliance.
  • Provide technical support regarding the revision or implementation of process documentation, including procedures, work instructions, and forms. 
 
Knowledge, Skills, and Abilities: 
  • Strong analytical, problem solving, data management, and follow up skills 
  • Ability to communicate written and verbally in a professional manner with people at all levels of the organization and external contacts 
  • Time management and prioritization skills, ability to multi-task in a fast-paced environment 
  • Ability to proactively identify challenges and develop solutions 
  • Detail oriented, strong analytical skills, team-player 
  • Strong MS Office skills including intermediate level Excel skills
  • Strong knowledge of FDA 21 CFR Part 111, FSMA, FSVP, DSHEA, HACCP, cGMP guidances, and other regulatory practices. 
 
Experience and Education Requirements: 
  • 5+ years of relevant industry experience in R&D, Manufacturing, Quality Assurance and/or Regulatory Affairs 
  • Certified Auditor 
  • PCQI certified a plus 
  • Bachelor’s Degree in Food Science, Microbiology, Chemistry or related field preferred, or a combination of education and equivalent work experience. 

iHerb Inc.​is a leading online retailer of nutritional supplement and wellness products (vitamins, minerals, herbs, botanicals, bath and beauty, pet care, sports nutrition and children's health).​ Via its e-Commerce website, iHerb.​com delivers 35,000 products from over 1,500 brands direct to the customer in more than 180 countries.​ iHerb carries trusted brands customers love around the world.​
iHerb's growth has been recognized by Internet Retailer as a top 500 e-Commerce provider in North America and recently as a top 300 mobile commerce business in the world.​ In 2013 Google bestowed iHerb with its Google Trusted Store designation having shipped over 1,000,000 orders to customers in the US market with a 98%​ on-time shipping and a 99.​9%​ issue free orders 

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Location

Pasadena is known for it's charm and sophistication with the best night life, restaurants and bars this side of L.A! - Technology roles in Irvine, CA

An Insider's view of iHerb LLC.

What's something quirky about your company?

“Everyone is really different, nice and cool to be around. People are comfortable to be themselves, which is not common.”

Christopher

Junior Software Developer I

What's the biggest problem your team is solving?

“Most of the challenges stem from the extreme growth of the company in addition to keeping up with the technological advances in the market. We migrate and change quickly to adapt, which is the fun part because we are continuously learning.”

Alina

Senior Software Developer I

How does the company support your career growth?

"Everyone here is so brilliant. The teams are open and receptive to questions and work with you by providing constructive feedback, in addition to the camaraderie that supports consistent learning and development."

Kristine

Junior Software Developer I

How do you empower your team to be more creative?

"More so than empowering individuals, you have to hire the right people, trust them and let them do what they are good at.”

Alireza

Director of Software Development & Platform

What's the biggest problem your team is solving?

"The problem my team is currently solving is how to integrate robots into the warehouse. iHerb recently brought on a new team of engineers to design the robots and my team will be interfacing with them. This will involve a range of sub-problems from path finding for robot navigation to dynamic location management."

Ian

Software Developer II

What are iHerb LLC. Perks + Benefits

iHerb LLC. Benefits Overview

Perks include snack and beverage stations, on-site gym's, video arcade rooms, sand volleyball court, team happy hour and networking events and etc...iHerb is dedicated to providing comprehensive medical, dental and vision plans by contributing 75% or more of the monthly costs associated, regardless of one's level of coverage.

Culture
Volunteer in local community
iHerb is committed to helping great causes here at home and around the world. We partners with organizations like the Boys and Girls Club, Susan G Komen, Ronald McDonald House, Exceed, etc...
Partners with Nonprofits
Worldwide, we’ve donated over $5 million. iHerb facilitates two schools in Cambodia in addition to supporting the Cambodian Children's Fund and New Hope Cambodia in support of children's education.
Friends outside of work
Eat lunch together
Intracompany committees
iHerb's iFit and iFocus teams are dedicated to organizing company events in addition to creating wellness programs and initiatives. The overall health and wellness of our team members is priority!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
iHerb Team Members can contribute up to $2700 annually to their FSA.
Disability Insurance
iHerb provides both short and long term disability coverage for it's Team Members.
Dental Benefits
iHerb provides both a DHMO and PPO thru Cigna Dental
Vision Benefits
Health Insurance Benefits
iHerb contributes 75% or more to the monthly costs associated with health plans ranging from Blue Shield's HMO, HMO+, PPO and HDHP.
Life Insurance
iHerb provides all full-time Team Members with a 100% company-paid $50,000.00 life/AD&D policy. In addition, Team Members have the option to elect additional life/AD&D coverage plans.
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
iHerb contributes a 100% match up to 4% of the Team Member's election. This is a "Safe Harbor" plan, absent from a vesting period , therefore the money that iHerb contributes is yours from day one.
Company Equity
iHerb provides a generous Profit Sharing and Phantom Unit Plan that provides equity to employees based on a minimal vesting period.
Performance Bonus
iHerb's annual discretionary bonus program is generous to say to say the least! Bonus plans are aligned with the individual and overall success of the company and Team Member.
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Acme Co. employees receive between 15 and 20 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Stocked Kitchen
Happy Hours
Happy hours are hosted On occasion .
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5250 with a maximum total match of $5250.
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
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