Who You Are:

We are looking for a highly motivated, self-starter that thrives working independently as well as with a team. Enthusiasm and drive for crafting a great user experience is a must. If you enjoy taking a complicated idea/process and simplifying it for the user into a beautiful and compelling experience then our team may be the right place for you.

What You’ll Do:

• Provide business process guidance and on-going operational support
• Work with Service area leaders to establish priorities and develop business cases
• Act as a subject matter expert (SME) in the SalesForce Service Cloud for the Service business areas
• Maintain a constant focus on enabling simple, holistic, and intuitive user experience
• Document “As Is” and “To Be” business flows with a focus on the value proposition
• Collect and analyze business requirements, procedures, and issues
• Develop and maintain ongoing templates, Knowledge, and Solutions
• Challenge legacy processes and policies that complicate the internal and external Customer Experience and provide actionable recommendations
• Collaborate with cross functional teams on impacts of business decisions across the Salesforce platform and provide input on processes and policies that affect the Service space
• Drive the periodic release cycles and work with business stakeholders to prioritize bugs and enhancements
• Some occasional travel may be necessary (10%)

What You’ll Need:

• 3-5 years of related professional experience supporting Salesforce Service Cloud
• Strong preference to candidates with call center experience
• Any Salesforce certifications are a big plus
• Preference to candidates that have both Classic and Lightning experience
• Demonstrated ability to build partnerships & manage projects across multiple departments
• Demonstrated organizational skills and process-oriented mindset.
• Ability to work with business owners and stakeholders to develop and document business needs and turn into working solutions.
• Skilled at translating tech speak into terms that business users can understand.
• Ability to work independently and as part of a team.
• Ability to manage time and workload on multiple projects/initiatives.
• Knowledge of service industry best practices and trends
• Demonstrated understanding of business process analytical skills, solutions architecture, team building and communication skills
• Knowledge of Agile Methodology and comfort working in an Agile environment.
• Skilled at influencing business partners to achieve results
• Proactive, responsive, and results-driven.
• Ability to respectfully challenge the status quo

What You'll Get:

• 100% coverage of medical, dental & vision benefits for employees AND their families
• Equity incentives (it’s only Fair that we are all owners of the company)
• Unlimited vacation package
• Daily catered lunch and fully stocked kitchen
• Cellphone reimbursement
• 401(k)
• Green commuter benefits (1 block from Light rail)
• Paid parking
• Employee referrals rewards
• Diverse & inclusive culture
• Leadership & mentorship programs
• Discount on Fair cars