The Salesforce Administrator is part of our Sales Operations team that supports and develops applications for client tracking and reporting. This individual will work with end-users to insure that salesforce meets their needs and keep pace with changes in program operations, policies and/or procedures .

Responsibilities

• Daily administration and support of GoGuardian Salesforce database including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations
• Working with management, strategic planning & analysis staff and end-users to create and manage complex workflow rules, data validation, and triggers 
• Develop and create customized reports and dashboards 
• Create and document application requirements by working together with those involved in the development of program enhancements and changes including program staff, programmers, strategic planning and analysis staff and/or outside consultants as needed 
• Manage the software testing process, which includes devising test plans, creating test cases, establishing protocols and appropriate testing environments and coordinating actual software testing
• Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements 
• Train new and existing users on how to use salesforce application
• Keep application users informed about system functionality and enhancements 
• Provide application users with technical support
• Logging and tracking identified system problems through resolution
• Creating and maintaining documentation on processes, policies, application configuration and help related materials for users as database applications are developed
• Assist with the development of technical documentation of existing and future applications. 

Qualifications

• Bachelor’s Degree
• 2+ years Salesforce experience, Salesforce certification preferred
• Understanding of relational databases and data integration tools; 
• Excellent communication and analytical skills; 
• Close attention to detail
• Ability to work independently, as well as part of a team, on multiple projects. 
• Bonus: Experience with programming languages such as SQL, JavaScript, HTML, Java, Apex