QA Analyst

| Greater LA Area
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Responsibilities

About the Role As a QA Analyst on our TikTok US content safety team, you will assess the quality of reviews performed by moderators and check their compliance to policy, process, and contribute in a high-paced, changing work environment with the ability to prioritize multiple functions, tasks and manage time efficiently. You are skilled at reporting, data analysis and communicating findings back to leadership in a timely manner, ensuring proper documentation and tracking of quality metrics. Key Responsibilities - Perform complex data analysis into problematic error trends, document and report findings to leadership - Maintain expert understanding of TikTok’s policies, procedures, app features, and internal documents - Perform weekly quality audits across multiple workflows of videos, comments and audio - Participate in weekly calibration sessions with vendor partners to ensure consistent alignment on policy and process - Provide and track daily and weekly quality metrics - Work on AdHoc projects as requested by leadership Minimum Qualifications - 2+ years experience in Trust & Safety, moderator, policy enforcement, or brand/user safety roles - Strong communication skills, attention to detail and the ability to perform deep-dive data analysis, create reports and maintain documentation - Creative, solution-oriented mindset with the ability to handle pressure to meet deadlines - Experience applying policy with sound judgment to online content - Able to work with minimal supervision, taking ownership of work and completing tasks in timely manner, while adapting rapidly to changing work environments, priorities and organizational needs - Ability to identify gaps in existing processes/policies/procedures and efficiency gain through enhanced processes, policies and procedures - Experience with Microsoft Office Suite (Excel, PowerPoint) Google Suite, (Sheets, Docs, Slides) - Some travel between our Los Angeles and Mountain View offices

Qualifications

Preferred Qualifications - 3+ years experience in a quality assurance role - Advanced proficiency in data analysis, quality reporting and process documentation - Experience working with international teams across different time zones - Understanding of the broader landscape and new policy developments in new media, tech, and the entertainment industry - Proven experience successfully manipulating, processing, and extracting value from large and disconnected data sets. - Experience working in a start-up, or forming new teams in established companies - Experience providing a 24/7 support for the internal stakeholders and global team(s) - Advanced proficiency in Excel and understanding of data access tools, including but not limited to SQL

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An Insider's view of TikTok

What’s the vibe like in the office?

In Los Angeles, our office building is always buzzing with activity and conversation. The office has a large communal space for meals and all team meetings. It is designed to inspire creativity and you can see this reflected throughout the building's design.

Lindsey

Employer Branding

How do you collaborate with other teams in the company?

I lead our college marketing efforts from our college ambassadors to campus events and partnerships. Just like other departments, I have the honor of collaborating with many teams across TikTok. I work with teams across the company to host events, run in-app campaigns, to promote through social media, and more. Teamwork makes the dream work!

Kayla

Brand Marketing Manager

How has your career grown since starting at the company?

My first role was in Business Development, where I helped media publishers get ramped up and familiar with TikTok. Since then I've been able to support our rebranding efforts, build processes to improve communication between our global teams and launch features used by millions of users.

Michael

Operations

What are TikTok Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
More on our global initiative, TikTok for Good, here: https://www.tiktok.com/forgood
Eat lunch together
Team owned deliverables
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Free Daily Meals
Stocked Kitchen
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Acme Co.'s pet policy is dog friendly daily.
Fitness Subsidies
Professional Development Benefits
Lunch and learns
Online course subscriptions available
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