Incident Manager, Site Reliability Engineering

| Greater LA Area
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What if you could use your technology skills to develop a product that impacts the way communities’ hospitals, homes, sports stadiums, and schools across the world are built? Construction impacts the lives of nearly everyone in the world, and yet it’s also one of the world’s least digitized industries, not to mention one of the most dangerous. That’s why we’re looking for talented Incident Managers with experience in Site Reliability Engineering to join Procore’s journey to revolutionize a historically underserved industry.

As an Incident Manager, Site Reliability Engineering, you’ll ensure we maintain a strong holistic understanding of our changing systems, adapting to surprises and unexpected challenges, reducing the impact incidents can have on the business. You’ll find opportunities to continuously build on best practices and clarify areas of ambiguity in the system. You’ll keep teams aligned while enabling our entire organization to continually improve our systems and services.

This position will report to our Engineering Director, SRE with the opportunity to be located in our Carpinteria, CA headquarters, New York City, or Austin, TX office. Remote candidates will be considered based experience with the expectation of occasional travel to these offices. We’re looking for someone to join us immediately.

What you’ll do:

  • Own Procore’s full incident response lifecycle, from defining and updating processes to coaching teams on incident management
  • Collaborate with teams to explore the changing limits of their systems and help drive prioritization decisions
  • Lead initiatives that focus on process improvements, risk mitigation, and improving customer experience
  • Collect data, analyse trends, and identify patterns of risks and vulnerabilities
  • Socialize lessons learned among technology and business teams
  • Join our Incident Commander rotation leading incidents to completion
  • Drive post-incident investigations and analysis by conducting interviews, identifying contributing factors, reviewing incident response, and establishing remediation plans
  • Partner with Product & Technology leadership to help improve response during outages by advocating for the balance of reliability enhancements with feature work

What we’re looking for:

  • BS or MS degree in Computer Science or a related discipline; Technical Certifications are a plus
  • 10+ years of professional work experience in a technology role or incident management role; Software Engineering, Systems, Ops, SRE, or similar position
  • Experience with infrastructure as code (Terraform, Puppet, Ansible, or similar) and with datastores (eg: Postgres, Redis, Elasticache) and data streaming (eg: SNS/SQS, Kafka)
  • Programming experience using Ruby, Javascript, Typescript, Go, Elixir, or Shell
  • Excellent verbal, visual, and written communication skills, including the ability to communicate to different levels of the organization and technical and non-technical audiences
  • Deep interest in both how humans work together, and the software services we provide our customers (e.g. facilitation, negotiation, project management)
  • Comfortable investigating and collaborating ambiguous and complex distributed systems to improve clarity
  • Ability to analyze and present data with relevant context

About Us

Procore Technologies is building the software that builds the world. We provide cloud-based construction management software that helps clients more efficiently build skyscrapers, hospitals, retail centers, airports, housing complexes and more. At Procore, we have worked hard to create and maintain a culture where you can own your work and are encouraged and given resources to try new ideas. Check us out on Glassdoor to see what others are saying about working at Procore. 

We are an equal opportunity employer and welcome builders of all backgrounds. We thrive in a diverse, dynamic and inclusive environment. We do not tolerate discrimination against employees on the basis of age, color, disability, gender, gender identity or expression, marital status, national origin, political affiliation, race, religion, sexual orientation, veteran status, or any other classification protected by law.

Perks & Benefits

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we believe in providing benefits that not only match our Procore values (Openness, Optimism, and Ownership) but enhance the lives of our team members. Here are just a few of our benefit offerings: competitive health care plans, unlimited paid vacation, stock options, employee enrichment and development programs, and friends & family events.

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Technology we use

  • Engineering
  • Sales & Marketing
    • .NETLanguages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • D3JSLibraries
    • jQueryLibraries
    • ReactLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • SalesforceCRM

Location

Procore's Carpinteria campus is the largest of our offices, with multiple buildings spread along the coast and surrounding areas.

What are Procore Technologies Perks + Benefits

Procore Technologies Benefits Overview

You are a person with dreams, goals, and ambitions—both personally and professionally. That's why we invest in our people through Learning & Development opportunities, Enrichment Programs, and providing the encouragement and resources to own your role.

Our offices are largely wall-and-door-free, and the company culture reinforces and celebrates creativity, autonomy, and ingenuity. We aim to create a work environment where our employees can say this is the best job they’ve ever had.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Acme Co.'s team fitness initiatives include In-office yoga, In-office fitness classes.
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Company sponsored family events
Acme co. sponsors family oriented events Annually.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes Cross-department program.
Time allotted for learning
Online course subscriptions available
Customized development tracks
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