Tapcart
The best mobile shopping starts with Tapcart.
Santa Monica, CA

Enterprise Launch Engineer at Tapcart

| Santa Monica
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Tapcart makes mobile shopping app easy, fun and attainable for every brand.
The world of shopping will one day be powered entirely by mobile, made possible by our products, team and vision.
We are inspired by the future of mobile. We work to inspire that future.
As the market leader in mobile commerce, we focus on providing great experiences for our customers and for mobile shoppers worldwide. Our platform powers the mobile apps of some of the largest shopping brands, including Fashion Nova, Chubbies, The Hundreds and many more.
Tapcart is trusted by over 20,000 brands to launch and manage their mobile apps. We were recently featured at Google I/O, Shopify UNITE and in The Verge.
As our Mobile App Deployment Specialist you’ll be responsible for updating and maintaining our customer's mobile apps. This role works closely with the Customer Success team in managing the communications regarding customer requests and app status updates. 
Essentially you’re a professional troubleshooter and update manager for mobile apps – meaning you’re able to manage technological problems and communicate effectively with business owners. You’re comfortable transforming technological interruptions and delays into actionable results. 
You’re diligent about providing proactive update timelines while communicating potential hiccups early on. In this role there is an expectation to be on top of client’s requests before our client has to reach out to us. While updating apps, you are proactive to ask probing questions about any potential hiccups or build issues.

Requirements

  • 2+ years in a Customer service, Implementation, Quality Assurance (QA), or other technical support related roles
  • Active listener with a proactive personality
  • Experience with big personalities and non-technical business owners
  • Experience with managing client expectations (as well as your own internal expectations)
  • Experience working independently and as a team without losing focus and maintaining high attention to detail
  •  

Bonus Requirements

  • Experience in e-commerce & SaaS platforms
  • Apple developer experience
  • Scripting language experience
  • Startup experience 
  • Knowledge of submitting and deploying apps using xCode and continuous integration tools

Who we are.
We are a well funded, young and growing startup located in sunny Santa Monica, CA 🏖. Our team and culture are very important to us and as such, we aim to make coming to work fun, challenging and rewarding. We know that doing great work depends on showing up with creative solutions to face our many upcoming challenges. It all starts with having good people, and helping them grow both personally and professionally. We can't wait to hear how your unique skills and personality will add to our company and culture.
Learn more about who we are and what we offer on our careers page.

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Where we are

Tapcart enables ecommerce merchants to launch a mobile app and to create and grow an owned marketing channel of push notification subscribers.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • KotlinLanguages
    • SwiftLanguages
    • ParseLibraries
    • ReactLibraries
    • RxSwiftLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • MongoDBDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • TrelloManagement
    • HubSpotCRM
    • IntercomCRM
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What are Tapcart Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Diversity manifesto
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Dental Benefits
We cover 100% of dental insurance for employees and 50% for their dependents.
Vision Benefits
We cover 100% of vision insurance for employees and 50% for their dependents.
Health Insurance Benefits
We cover 50% of medical insurance for employees and 50% for their dependents. Employees can choose from multiple top-tier plans.
Wellness Programs
Team workouts
Tapcart's team fitness initiatives include indoor rock climbing, basketball and walks on the beach.
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Employees are paid on sick days.
Perks & Discounts
Casual Dress
Commuter Benefits
Tapcart offers commuter benefits for all employees, including free parking and compensation for public transportation.
Company Outings
Some Meals Provided
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Lunch and learns
Promote from within
Online course subscriptions available

An Insider's view of Tapcart

How does your team reward individual success?

We have an ongoing ritual in the office to ‘Ring the Gong’ every time we hit a milestone such as an account upgrade or an app going live in their respective app store. This small but memorable act encourages everyone to continue to push the limits and show the world who we are as a brand!

Val

Implementation Specialist

How do you collaborate with other teams in the company?

I work with such amazing, approachable, creative people who are always down to help. We are all striving towards the same goal so it is great that I can simply walk over to a fellow coworker, lay some whacky idea on them, and next thing you know we are both running with it and turning it into something viable for the company, it is truly inspiring.

Cole

Senior Lead Customer Success

How has your career grown since starting at the company?

I first started at Tapcart when the team consisted of 4 people and I was brought on as the only designer. The mix of trust/responsibility paired with good vision/direction allowed me to learn more than I ever have in such a short time span. Top that with a work environment where we all learn from each other as well as have a great time together!

Alex

Head of Design

What’s the vibe like in the office?

Tapcart’s office vibe is so positive and uplifting. I seriously look forward to coming in everyday, not only because I consider everyone a friend, but we’re all working together towards making an awesome product even better. We constantly collaborate between different teams and support one another, which makes for an awesome company culture.

Alex

Marketing Coordinator

Jobs at Tapcart
14

All Jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
Marketing
Operations
Sales
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Software Engineer, Android

Tapcart
Santa Monica
10 hours ago
+28
As an Android engineer at Tapcart you will work closely with our small team to refactor, maintain and extend the functionality of our core e-commerce app used by over 500 brands worldwide. Our engineering team is continuously looking for ways to better ourselves and our peers. We believe that taking the time to writing great code is crucial to our long-term success and core to our values. We encourage this by pair programming, code reviews, demos, and pull requests. As an engineer at Tapcart, your code will touch millions of shoppers, and you have the exciting opportunity to make a big impact, while learning and teaching on our small team.

Software Engineer, Data

Tapcart
Santa Monica
10 hours ago
+28
This role is perfect for an ambitious Data Engineer looking to grow and work with real-time data. Someone who is engineering-driven, can translate business and data requirements into production-ready stacks, and provide innovative systems with a focus on data resilience and accuracy for the e-commerce space.

Financial Controller

Tapcart
Santa Monica
10 hours ago
+28
Tapcart makes mobile shopping app easy, fun and attainable for every brand. The world of shopping will one day be powered entirely by mobile, made possible by our products, team and vision. We are inspired by the future of mobile. We work to inspire that future. As the market leader in mobile commerce, we focus on providing great experiences for our customers and for mobile shoppers worldwide. Our platform powers the mobile apps of some of the

Quality Assurance Analyst

Tapcart
Santa Monica
10 hours ago
+28
This role is perfect for an ambitious QA Analyst who has a desire to learn engineering and product life cycles while helping plan releases within a fast-paced environment.

Design Director

Tapcart
Santa Monica
10 hours ago
+28
Tapcart makes mobile shopping app easy, fun and attainable for every brand. The world of shopping will one day be powered entirely by mobile, made possible by our products, team and vision. We are inspired by the future of mobile. We work to inspire that future. As the market leader in mobile commerce, we focus on providing great experiences for our customers and for mobile shoppers worldwide. Our platform powers the mobile apps of some of the

Business Analyst

Tapcart
Santa Monica
10 hours ago
+28
Conducting market research that combine qualitative and quantitative insights to supercharge our company growth. Manage multiple initiatives that span product, customer success and sales departments. Build BI pipelines and dashboards that will be used by stakeholders everyday. Working closely with management team to own strategic financial reporting for the business.

Sales Development Representative

Tapcart
Santa Monica
2 days ago
+28
We are looking for a driven, resilient, and organized Sales Development Representative (SDR) to be a key member of our team. As a Tapcart SDR, you will be responsible for prospecting, qualifying, and generating opportunities to support the overall growth of the business. Tapcart is dedicated to providing ongoing one-on-one personal training and coaching to help you develop core skills in all aspects of B2B technology sales.

Senior Software Engineer, iOS

Tapcart
Santa Monica
3 days ago
+28
As a Senior iOS developer at Tapcart you will work closely with our small team to refactor, maintain and extend the functionality of our core e-commerce app used by over 500 brands worldwide. Our engineering team is continuously looking for ways to better ourselves and our peers. We believe that taking the time to writing great code is crucial to our long-term success and core to our values. We encourage this by pair programming, code reviews, demos, and pull requests. As a Mobile Engineer at Tapcart, your code will touch millions of shoppers, and you have the exciting opportunity to make a big impact, while learning and teaching on our small team.

Director of Sales Operations

Tapcart
Santa Monica
1 week ago
+28
Tapcart makes mobile shopping app easy, fun and attainable for every brand. The world of shopping will one day be powered entirely by mobile, made possible by our products, team and vision. We are inspired by the future of mobile. We work to inspire that future. As the market leader in mobile commerce, we focus on providing great experiences for our customers and for mobile shoppers worldwide. Our platform powers the mobile apps of some of the

VP of Growth

Tapcart
Santa Monica
2 weeks ago
+28
Build and manage a marketing team. Strategize, budget, lead and execute successful paid acquisition campaigns. Develop marketing strategies and allocate spending across various channels. Cultivate a data-driven mentality with an emphasis on analysis, insight, and recommended action. Create and maintain impactful relationships with partners.

Senior Software Engineer, Merchant

Tapcart
Santa Monica
2 weeks ago
+28
Tapcart makes mobile shopping app easy, fun and attainable for every brand. The world of shopping will one day be powered entirely by mobile, made possible by our products, team and vision. We are inspired by the future of mobile. We work to inspire that future. As the market leader in mobile commerce, we focus on providing great experiences for our customers and for mobile shoppers worldwide. Our platform powers the mobile apps of some of the

Executive Assistant to CEO

Tapcart
Santa Monica
2 weeks ago
+28
We are looking for an Executive Assistant to support our executive team. You will manage business-related tasks for the team, such as creating reports, organizing travel and accommodation, taking minutes and other organizational tasks. To do this role properly you should very organized, have a detailed understanding of the Google Drive / Microsoft Office suite, be tech-savvy, fast at solving problems and have years of experience as an executive or administrative assistant.

Software Engineer, iOS

Tapcart
Santa Monica
3 weeks ago
+28
As an iOS developer at Tapcart you will work closely with our small team to refactor, maintain and extend the functionality of our core e-commerce app used by over 500 brands worldwide. Our engineering team is continuously looking for ways to better ourselves and our peers. We believe that taking the time to writing great code is crucial to our long-term success and core to our values. We encourage this by pair programming, code reviews, demos, and pull requests. As a Mobile Engineer at Tapcart, your code will touch millions of shoppers, and you have the exciting opportunity to make a big impact, while learning and teaching on our small team.

Sales Operations & CRM Manager

Tapcart
Santa Monica
3 weeks ago
+28
In this role, everything you do will be focused on creating repeatable and scalable systems, processes, and strategies. A key component of this role will be overseeing the success and efficiencies of the CRM and systems we use to conduct our business. You will also work closely with senior leadership on initiatives such as resource planning, GTM analysis, reporting, sales process, training/onboarding, and revenue realization.