DIRECTOR, TECHNOLOGY OPERATIONS

| Marina Del Rey & Playa Vista

TeleSign is a cloud communications company that is redefining the way the largest brands in the world protect, connect and engage with their users. With an innovative suite of APIs, enhanced by data intelligence and Machine Learning, TeleSign delivers communication, verification and Mobile Identity solutions that have been used by almost everyone around the world. In business for more than a decade, profitable and located in the heart of Silicon Beach with panoramic views of the ocean and Hollywood sign, there is no better place to evolve and grow your career.

The Operations organization is responsible for ensuring TeleSign’s services are delivered to our customers on a 24 x 7 basis at levels of quality that distinguish our offering from that of the competition.  The Director of Technology Operations is responsible for management of the operations organization located in Marina del Rey, CA office.  Along with ensuring TeleSign meets its availability SLA with its customers, this role sets project and task priorities based on overall Engineering and Operations needs by working with Operations project management, systems administrators, database administrators, network engineering and security personnel.

The successful candidate will provide day-to-day management of Operations staff and cooperatively work with different departments that include Development, Quality Assurance, Client Services, Sales and Finance. This will aid in deploying releases per the release schedule, supporting customer inquiries, delivering operational event post mortems, and measuring and planning infrastructure resources.

Essential Functions

  • Oversee and coordinate activities including but not limited to daily operations calls and timely follow-ups.
  • Be responsible for operational hiring, budgeting, staff training and performance planning.
  • Provide input to tactical priorities based on trends from an operational standpoint.
  • Represent Operations in key engineering meetings associated with releases, architectural discussions, performance improvements, and problem resolution.
  • Interface with Operations, Engineering, and Client Services management as needed for status, operational events, and release management.
  • Collaborate with Client Services and Management in the development of post mortems for customer impacting operational events.
  • Perform staff 1-1s, annual performance evaluations and recommendations for staff quarterly bonuses based on objectives and performance.
  • Join in budget creation and planning, capacity, performance modeling, operations interviews, quarterly MBOs, Sev1/Sev2 post mortems.
  • Manage and integrate the global operations organization by identifying key priorities and blending corporate, organizational and tactical responses to real-time needs.
  • Provide management and technical support to operational staff to help meet corporate and individual goals. Technical support would be based on historical expertise in systems administration, network engineering and/or database administration.
  • Work with Operations project managers to develop and manage project plans and tasks for Operations sponsored projects.
  • Coordinate with the Security team to ensure security roadmap is progressed to meet security and business needs.
  • Develop KPI and measurements to represent strengths and weaknesses within operations and identify new activities that will institute a continuous improvement culture.
  • Run the TeleSign Change Management process with assistance of Operations Project Management.

Essential Requirements

  • 5+ years of operations management, preferably in a cloud based or software as a service business.
  • Proven management leadership experience in overseeing operational staff & disciplines that include network engineering, database administration, systems administration and DevOps roles.
  • Practical historical experience in Linux systems administration, network engineering or database administration
  • Hands-on or management experience in implementing release management and infrastructure deployment using DevOps automated methods (i.e. Puppet, Terraform).
  • Able to support 24X7 nature of Operations including oversight of Operations response to service events.
  • Excellent verbal, written and listening skills with all levels of the TeleSign team.
  • Highly organized and able to deal with a dynamic changing environment.
  • Working knowledge and experience with JIRA.
  • Experience with the Agile Development Lifecycle.
  • Familiarity with voice communications and SMS messaging technology and terminology is a definite plus.

 

Preferred Qualifications

  • 5+ years managing teams that are responsible for designing, analyzing, troubleshooting a 24x7 service with a committed SLA.
  • 3+ years supporting multi-tier Internet application platforms, especially service-oriented architecture.
  • 3+ years of experience building and supporting Virtualization technologies VMware systems.
  • Experience in datacenter (storage & compute) resource allocation, planning, sizing and optimization.
  • Experience with cloud providers – AWS, GCP, Azure.
  • Experience with telecom SMS messaging protocols is a plus.
  • Ability to work with others well and participate on cross-technology teams.

TeleSign is proud to be an equal opportunity employer. We believe our differences help us create a better workplace, a better product, and a better community. We do not discriminate on the basis of race, color, ancestry, religion, national origin, marital status, pregnancy, sex, sexual orientation, gender, gender identity or expression, age, genetic information, disability, military or veteran status, or any other basis protected by federal, state or local law, ordinance or regulation.

TeleSign also participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

TeleSign is an Affirmative Action Employer and as part of the commitment to AAP, it will seek to ensure affirmative action to provide equality of opportunity in all aspects of employment, and that all personnel activities, such as the recruitment selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based on protected characteristics.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • DjangoFrameworks
    • FlaskFrameworks
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • PhotoshopDesign
    • InDesignDesign
    • Adobe XDDesign
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • WrikeManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

Location

TeleSign’s global headquarters is located just steps from the beach in Marina del Rey and provides breathtaking views of Santa Monica & Hollywood Sign
TeleSign Tells Employees with Ideas: Great, Make Them Happen
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An Insider's view of TeleSign

How does your team reward individual success?

It’s great to be successful at TeleSign! Managers are very good at recognizing achievements and inspiring you to go do more. And on the top of that - we have annual achievers’ trip for 20 top performers! Every year we travel and have fun in one of the most exotic and adventurous places in the world!

Maja

Principal Customer Success Manager

How do you collaborate with other teams in the company?

As a member of the marketing team, I create our content. One way in which we collaborate is on the putting green in the sales corner. I hold a daily standup with them and pitch ideas over a putting competition. I simultaneously help drive revenue for the company and improve my short game.

Dave

Communications & Content Marketing

How does the company support your career growth?

I started at the company 6 years ago in Sales Development. Since then, I’ve done business on 4 continents and 11 countries. I have had the opportunity to experience firsthand how digital transformation is shaping the world we live in and creating new opportunities and challenges for those that can operate in an ever-changing business landscape.

Andy

Sales & Strategic Alliances

How do you empower your team to be more creative?

Providing the freedom and space to operate, we encourage our teams to innovate constantly, using their creativity to land on new and exciting outcomes.

Tim

Chief Financial Officer

What makes someone successful on your team?

To be successful at Telesign you need to be passionate, driven, and have a great attitude. If you are motivated to learn new technologies, help refine our process or conceptualize solutions, you will fit right in. We are big advocates of diversity and inclusion and we love how different we all are here.

Ben

Director, WW Customer Success

What are TeleSign Perks + Benefits

TeleSign Benefits Overview

TeleSign’s global HQ is located just steps from the beach and provides breathtaking views of the Pacific Ocean, Santa Monica Mountains and the Hollywood sign. Perks include an entrepreneurial environment with a flexible work schedule and open PTO. TeleSign provides its employees the chance to grow their career at the cutting edge of digital identity at one of Silicon Beach’s fastest growing tech companies.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
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