UX Researcher

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We are building the future of freight

At Mothership, we believe in unlocking the world's potential through speeding up the delivery of everything people need. Started in 2017, we’re backed by some of venture capital’s best investors and have already become the logistics backbone for many of today’s most innovative companies.

To double down on that success, we’re looking for highly driven and detail-oriented individuals looking to add value, solve problems and join a rocket ship. If that's you, come help us reshape logistics. Together we'll replace tired and comfortable incumbents with a modern marketplace built around speed, ease of use and fairness. 

As UX Researcher, you'll get to work cross-functionally to understand and empathize with our drivers and customers through strategic, actionable research.

The ideal individual for this position is someone who relishes the opportunity to push product from the ground up and is looking for ownership to spread their wings and test the limits. You’re focused on action and lead by example in a hands on and collaborative way.

What you'll get to do

  • Act as a leader in the domain of research to build and identify research questions and research plans that will answer and communicate insights that improve our user experience
  • Collaborate with Design, Product, Data Science, Engineering, Marketing, and Sales leaders
  • Establish key metrics to indicate success or failure after you prototype and design solutions to ensure we’re solving the top business needs

What success looks like in this role

  • Bachelor’s degree preferred
  • 4+ years in relevant user research experience at either a well-established organization or at a high-growth company 
  • Significant experience in understanding of the strengths and weakness of different research methods, including when and how to apply them during each product phase
  • Ability to independently plan and conduct mid-to-large scale research projects, in close collaboration with people in a variety of roles 
  • Excellent communication and people skills

Perks and Benefits

Highly competitive salary and employee stock options

Full health, dental and vision (PPO)

Unlimited paid time off

Work at our bright, window filled, open floor plan office in Culver City, CA

Equipped with the latest technology

Culture at Mothership

We’re an ambitious, endlessly curious, and open-minded group. Our team is passionate about our mission and eager to produce work at the highest level. The office is upbeat and supportive, because we care about each other and believe positive momentum equals better outcomes.

If this sounds like a place you’d be a great addition to? Let’s chat.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavascriptLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • RxJSLibraries
    • DockerFrameworks
    • ExpressFrameworks
    • KafkaFrameworks
    • KubernetesFrameworks
    • Next.jsFrameworks
    • Node.jsFrameworks
    • PlaywrightFrameworks
    • React NativeFrameworks
    • TerraformFrameworks
    • NestJSFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • DatabricksDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • Google CloudServices
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • MixpanelAnalytics
    • TaplyticsAnalytics
    • FullstoryAnalytics
    • FigmaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • AbstractDesign
    • AsanaManagement
    • ContentfulCMS
    • HubSpotCRM
    • IntercomCRM
    • SendGridEmail
    • Google HangoutsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • AsanaProject Management

Location

Los Angeles, CA

An Insider's view of Mothership

How would you describe the company’s work-life balance?

Working at Mothership has allowed me more time to spend with my family and even gave us the opportunity to relocate to where we want to live.

Jonathan

Director of Engineering

What does your typical day look like?

Lots of collaborative content creation! Whether I’m working with Sales or Design, it’s always about creating meaningful communication to help our users get the most out of the platform.

Bri

Marketing Specialist

What makes someone successful on your team?

Success comes when you’re a team player and accept responsibility to own the change you want to see.

Lauren

Director of Talent

What is your vision for the company?

This is your legacy. Let's build something you’re proud of. Something you will forever tell your friends and family about. As we evolve, this should be an eye opening journey few will ever get to experience. Be present for the journey and shape this company so that it stands out as one of the most important pieces of your life story.

Aaron & Gregg

Founders

What are Mothership Perks + Benefits

Mothership Benefits Overview

At Mothership, we believe it's vital to offer a range of compensation packages, so you have the power to make the appropriate financial decision for yourself and your family. Upon offer, you will receive a breakdown of 5 different cash vs. equity packages to choose from, with additional information on estimated equity valuation.

Culture
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Flexible work schedule
Mothership provides employees with a flexible work schedule that includes flexible start and end times.
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Health Insurance + Wellness
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Financial & Retirement
401(K)
Company equity
Employee stock purchase plan
Child Care & Parental Leave
Generous parental leave
Family medical leave
Vacation + Time Off
Unlimited vacation policy
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Onsite office parking
Onsite gym
Professional Development
Job training & conferences
Lunch and learns
Mothership hosts lunch and learn meetings once per month.
Promote from within
Customized development tracks

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