UX Researcher

Summary of duties

• As part of our Product organization, you will be focused on helping us better understand our 3+ million users' needs, motivations, and pain points to ensure we develop the optimal product experience.
• Executing on this will require strong qualitative and quantitative research abilities, with a creative mindset and a holistic approach to the research function. You'll work & partner closely with Product Management, Product Design, and Engineering to help improve our members' relationship with their finances.

Responsibilities

• Develop and distill Dave's research standards across a variety of methodologies, and know when and how to apply them in various product phases. (Ethnographic research, focus groups, field studies, usability benchmarking, user interviews & surveying, card sorting, user persona creation, user journey mapping, etc.)
• Advocate, through the research function, our members’ needs to product leads, designers, and other stakeholders in order to create the best customer experience possible with optimal customer value.
• Frequently communicate research findings to our key stakeholders while rigorously prioritizing the work we should do next.
• Collaborate closely with other researchers, designers, product managers, engineers, marketing managers, and data scientists to ensure research is integrated into every aspect of the product and provides a holistic view our our users.
• Ask thoughtful questions, help define and solve user and business problems, conduct contextual research, synthesize insights, evaluate designs-in-progress, and continuously measure the product’s user experience.
• Define, track and report user experience KPIs.
• This position will report directly to our Chief Design Officer.
Requirements:
• 5+ years of experience in a consumer-facing software environment or equivalent experience.
• Degree in Cognitive/Experimental/Social Psychology, Human-Computer Interaction, Sociology, Anthropology, Human Factors, or a related field.
• Experience conducting user-centered research methods from the ground up, presenting findings and recommendations to stakeholders, and demonstrating impact.
• Strong understanding of different research methods and adapting to meet product needs in a fast paced work environment.
• Comfortable diving into large amounts of quantitative & qualitative data and derive strategic insight from it.
• Working knowledge of Data Analytics tools like Amplitude or equivalent.
• Excellent verbal and written communication skills.
• Organized, detail oriented, and able to work independently on multiple projects at once.
• Passion for driving user empathy across the organization. 
In the first 30 Days, you will:
• Ask thoughtful questions both to our team members and our customers to gain a strong understanding of Dave and our customer experience.
• Work with the Product team and company stakeholders to understand what research we have done to date and identify growth opportunities.
• Collaborate with the UX Research and Design team in pushing forward UXR initiatives, processes, and systemizing cross-team learning.
In the first 90 Days, you will:
• Conduct user research with existing Dave users and deliver actionable strategic insights to better inform Product, Design, Marketing, and Engineering efforts. 
• Help standardize UX research processes across teams and create different levels of a research advocate system to make research more accessible and digestible to various stakeholders.
• Infuse user research with product strategy and relentlessly advocate for user needs in all phases of the product development cycle.