Bird is a last-mile electric vehicle sharing company dedicated to bringing safe, low-cost, environmentally-friendly transportation solutions to communities across the world. We provide a fleet of electric, shared scooters that can be accessed via smartphone. Bird is headquartered in Venice, California and is rapidly expanding across the country and the world.

Responsibilities

• Help the entire Bird organization understand and empathize with our core customers through strategic, actionable research
• Collaborate with various teams (product, design, engineering, data analytics and science, comms) to identify research questions, build a research plan that will answer them, and communicate insights that improve the Bird user experience
• Be comfortable with a variety of qualitative and quantitative research methods and identify which methods or mixed-methods approach is best based on the problem at hand, timeline, and resources available
• Dream up, prototype and test design solutions to ensure we’re solving top user needs and pain points as we evolve our products

Requirements

• Bachelor’s degree in Psychology, Human-Computer Interaction, Computer Science or equivalent experience
• 3+ years of experience in product-focused organizations
• 3+ years of experience in product research methods, including usability & user testing, surveys, and user interviews

Preferred Qualifications

• End-to-end experience with all stages of research (study design, recruiting, moderation, analysis, reporting)
• Comfortable with a variety of research methods: in-depth interviews, ethnographic/field research, surveying, diary studies, tree tests, card sorts, user/usability testing (remote and in-person), and more
• Self-starter that is highly organized and able to work at a fast pace
• Great at managing multiple work streams
• Egoless, collaborative team player
• Excellent communicator that can deliver a compelling, persuasive story when sharing insights and recommendations
• Ready to jump in, make a big impact, and pioneer the way forward in the micro-mobility space 

Bird Rides Inc. is an equal employment opportunity employer, and we welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status or genetics. We are dedicated to providing an inclusive, open, and diverse work environment.