User Researcher at Universal Music Group

| Santa Monica
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We are UMG, the Universal Music Group. We are the world's leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

How we LEAD:

As a User Researcher, you will work closely with our Product Design and Delivery teams to develop user research and software usability studies for UMG's suite of internal products.

How you'll CREATE:

  • Design and conduct reliable research that utilizes best-practice methods such as usability studies, ethnographic research, user interviews, and needs and satisfaction surveys.
  • Determine the type of research method most appropriate to gather desired information
  • Recruit and schedule research participants from many business units across the world
  • Translate goals into research questions and develop research plans
  • Identify user obstacles and suggest measurable actions to address them while achieving business objectives
  • Consolidate and prioritize research findings into short, concise, actionable recommendations, in both written and verbal formats, for the product team, informing requirements definition, content strategy, wireframes, visual and interaction design

Bring your VIBE:

  • 2+ years of experience in conducting User Experience Research
  • Experience designing both qualitative and quantitative research studies, analyzing results and creating reports with actionable product and design insights
  • Bachelor's degree in Psychology or Sociology
  • Proficient in Microsoft Office (Word, Excel, PowerPoint)
  • JIRA Preferred
  • Recent surveying products experience highly preferred
  • Ability to think creatively to develop novel user studies
  • Excellent verbal and written communication skills, with high attention to detail
  • Ability to prioritize tasks and work independently
  • Experience collaborating with internal and external stakeholders at all levels of a company
  • Solid understanding of UX Research methods with the ability to articulate study design and results to stakeholders
  • Previous experience working with PM, Design, and Engineering leads
  • Music industry experience an advantage
  • Bachelor's degree or equivalent in UX Design, industrial design, human-computer Interaction, cognitive psychology, or similar

Perks Playlist:

  • Competitive Compensation Package including Salary, Benefits and Generous 401k Savings Plan
  • Paid Time Off – Paid Holidays, "Gift Week", Summer Fridays
  • Student Loan Repayment Assistance
  • Employee Developmental Support
  • Annual Gym Reimbursement Package
  • Pet Insurance, plus much more!

Universal Music Group is an Equal Opportunity Employer.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • AccessDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • SAP HANADatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • DrupalCMS
    • WordpressCMS
    • SalesforceCRM
    • Constant ContactEmail

Location

UMG IT is primarily based in Woodland Hills, a neighborhood bordering the Santa Monica mountains in the San Fernando Valley region of Los Angeles

An Insider's view of Universal Music Group

What’s the vibe like in the office?

Everyone is hard working but it’s still a pretty relaxed and friendly environment. If you need any help people are always ready to make time. Between the conference room with all over music related decorations, big lunch room with table-football and arcade games and a very casual dress code, the overall vibe is really chill.

Laurent Burte

Enterprise Portfolio Management Project Manager

How do you collaborate with other teams in the company?

Our team serves departments across the company by providing feedback and best practices on software asset management. We get to work with a lot of different teams which is really interesting.

Ashia Coleman

Junior Windows Systems and Application Administrator

What makes someone successful on your team?

Our team relies on the ability to have quick and meaningful communications, sharing of ideas in a constructive way and working closely as a whole team. You also need to be interested in always learning. Technology never stands still and neither does this team.

Todd Hancsicsak

Director, Rights & Repertoire Technology

What does your typical day look like?

There is no typical day at UMG, which is a good thing! I get an opportunity to work with numerous individuals within IT and the business on a variety of global projects. Having the opportunity to work with so many talented people globally and continuously learn and contribute to our business is very exciting.

Gauri Gohokar

Project Manager

What are Universal Music Group Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Parking
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program
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