WHAT YOU'LL DO:

As a UX Researcher, you are responsible for conducting research using a wide variety of qualitative and quantitative methods, and interpreting and synthesizing the data. You will be extracting data using a variety of methods including: usability studies, user research, competitive research, interviews, surveys and more. You must be able to identify and prioritize pain points and ideate on design solutions. You must have experience with user centered design and best practice methods. As a UX Researcher, one of your responsibilities will be to compile and synthesize the data collected in order to create client facing presentations or documentation that will guide the direction of the website design or design element in question.

Responsibilities:

• Lead the planning, execution, and delivery of user research at various stages of the design process
• Designing and executing studies that address both user behavior and attitudes, using the right research method paired with the right questions
• Generating insights and delivering compelling, written and visual presentations on your findings, that will shape how we move forward with website design
• Being a leader in the domain of user experience research, while advocating for the people who use our websites
• Collecting and analyzing user behavior through web metrics, heat-maps, interviews, prototype testing, card sorting, usability testing and surveys
• Creating personas, research reports, case studies, affinity maps, user flows, task analysis, competitive analysis, journey maps, and more to help understand user behavior
• Conduct all aspects of a research study including but not limited to: writing research plans, writing study/moderator guides, moderating testing sessions, creation of summary reports and presentations
• Uncovering actionable insights, pain points, patterns and trends in data collected
• Providing conclusions based on studies executed through client facing presentations
• You will also be responsible for presenting your findings over the phone or in person
• Re-purposing valuable information gathered or collected into best practice reports or presentations to be shared internally
• Collaborating directly with clients, agency partners, and other stakeholders to ensure the continuity and accuracy of all data

WHAT YOU'LL NEED:

• 2-3 years of UX related work experience
• Strong knowledge of user research methodologies
• Must have experience in researching, compiling and reporting on user data & trends
• Experience curating surveys, questionnaires & polls
• Experience conducting interviews and moderating usability tests
• Strong desire to quickly externalize and test your findings
• Must be detail-oriented and be comfortable working within a fast-paced environment with shifting priorities
• Excellent written and verbal communication skills
• Must be proficient with Google Docs, and Microsoft Excel (Pivot tables, Marcos, V-lookups) and PowerPoint for visually compelling presentation creations
• Sense of curiosity