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Senior UX/UI Designer

| Greater LA Area



ClubLabs is the digital team for Auto Club of Southern California, also known as AAA. We are the team responsible for the ideation and recreation of our members’ expectations across the company’s product suite in Insurance, Travel, Emergency Road Side, Membership and Financial services. We’re a team of engineers, designers, researchers and product managers within AAA delivering maximum value to our members and business for a smarter future.

 

We’re currently in the early stages of developing our travel team responsible for the ideation and recreation of the AAA Travel experience. We are looking for a passionate and driven visual designer with a curiosity to look beyond the status quo and explore meaningful details for our Travel experience. Future opportunities will expand across the entire member experience to create cohesive designs across retail, web, and mobile experiences.

Responsibilities 

  • Collaborate with team members to identify product opportunities.
  • Lead working sessions with cross-functional teams.
  • Create design concepts and prototypes, and design testing plans for validation.
  • Communicate and present research, insights, and concepts to stakeholders and c-level.
  • Promote UX design efforts, mindset, and methods through presentation and communication.
  • Design and facilitate workshops to scope an initiative, identify an opportunity, or generate potential solutions.
  • Work with Travel Product Manager to define vision and strategy.
  • Partner with team members in user experience to promote best practices for the user experience program.
  • Develop Information Architecture (IA) and content strategy.

 

 

 

  • 10+ years of experience delivering successful work for entire product areas for web and/or software applications.
  • 8+ years of experience in requirements discovery, solution conceptualization, cross-functional collaboration, prioritization, influencing decision-making, and user advocacy in an enterprise environment.
  • At least 5 years of experience in working in a broad portfolio of related products.
  • Excellent facilitation, communication, and presentation skills a must. 
  • Experience in travel e-Commerce Industry highly desirable.
  • A portfolio (or samples) of work experience collaborating with business stakeholders and cross-functional teams to convey defined experiences, examples of process, and projects.
  • Proven ability to work cross-team and synthesize feedback and input from stakeholders.
  • Experience conducting user research and usability testing preferred. 
  • Four year Bachelor’s degree in Design, Human Computer Interaction (HCI), or equivalent education and professional experience.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • Objective-C Languages
    • SwiftLanguages
    • XSL/ XSLTLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • DB2Databases
    • Microsoft SQL ServerDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ZeplinDesign
    • FramerDesign
    • ConfluenceManagement
    • JIRAManagement
    • Pivotal TrackerManagement
    • TrelloManagement
    • SalesforceCRM
    • Adobe CampaignLead Gen

Location

Walking distance from USC, Exposition Park, and the Expo Line. The rest of Downtown LA's vibrant entertainment and dining minutes away!

An Insider's view of ClubLabs

What’s the vibe like in the office?

Clublabs has a very comfortable and upbeat vibe. Team members are laser-focused on the tasks at hand, yet open to collaborating and connecting throughout the day. You are not alone at Clublabs and I feel I can reach out to anyone for help or insights in the projects I am working on.

Christopher Barnes

Solution Architect - Email

What does your typical day look like?

Just depends on the day. Right now I’m exploring the branch experience. Every day is different. Some day’s I’m in the field working with the team on new digital initiatives and other days I’m speaking with developers and architects on how we best garner change in processes that are nearly 50 years old.

Jay Eck

Special Projects

What are ClubLabs Perks + Benefits

ClubLabs Benefits Overview

We offer all the ins and outs, from medical, dental, vision, 401(k), a pension, PTO, HSA's, FSA's, life and disability insurance, an employee assistance program, employee personal and professional development, performance bonus's, employee discounts, employee car buying program, internal credit union, ping pong, an XBox, VR gaming, Bikes, and all the snacks and coffee you can handle.

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
In addition, to our Flexible Spending Account (FSA), we also offer participating Health Saving Accounts (HSA) for pre-tax contributions and medical investment for retirement.
Disability Insurance
Clublabs Short-Term Disability will cover 66-2/3% while our Long-Term Disability may provide up to 50% of covered compensation. Options are available to purchase extra coverage.
Dental Benefits
ClubLabs dental plans cover 100% of the cost for preventative care.
Vision Benefits
Clublabs vision insurance plan provides 100% coverage for annual eye exams and lenses after a $10 and $15 copay respectively.
Health Insurance Benefits
ClubLabs offers PPO, PPO HDHP (participating HSA's available), and HMO health care plans for employee coverage needs.
Life Insurance
ClubLabs offers basic life insurance which covers 2x an employee's annual salary for the duration of employment. Options available to purchase additional benefits for yourself, spouse, and child.
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
ClubLabs 401(K) retirement plan matches 100% of an employee's contributions up to 4% of annual base salary. In addition, the company also offers an eligible pension program.
Performance Bonus
We offer various cash rewards for going above and beyond the call of duty and annual performance bonuses.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
The general consensus is we all put in our 8 hours of work each day. Whether you prefer arriving early or late we provide flexibility to match our employee's busy life schedules.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
ClubLabs offers two weeks paid time off for all employees and 3+ weeks after five years of employment.
Paid Holidays
ClubLabs offers most major holidays. Currently we offer 8 paid holidays and 2 flex holidays throughout the year.
Paid Sick Days
ClubLabs offers five sick days throughout the year for all employee's.
Perks & Discounts
Casual Dress
Most of us rock jeans, t-shirts and sneakers.
Commuter Benefits
Company Outings
ClubLabs hosts company outings semi-annually.
Game Room
Our game room is currently stocked with ping pong, Xbox One, and recently VR.
Stocked Kitchen
ClubLabs has a fully stocked kitchen including unlimited snacks, coffee, tea, all flavored LaCroix, yoohoo chocolate milk, and all the soda you can handle.
Some Meals Provided
Free breakfast provided every Wednesday.
Happy Hours
We head down to all the great local spots every last Thursday of the month.
Parking
We have our own parking lots in the downtown area with no costs to employees.
Relocation Assistance
ClubLabs offers relocation assistance, including moving costs and travel expense reimbursement.
Professional Development Benefits
Job Training & Conferences
We offer a wide range of training programs and certification reimbursement through our internal university at AAA, as well as, various offsite training programs.
Diversity Program
Cross functional training encouraged
Promote from within
Paid industry certifications
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