GoGuardian is on a mission to transform education by helping to protect students in the digital space from harmful and distracting content and supporting their mental health. We partner with schools to identify learning patterns and maximize the academic potential of every student. With GoGuardian, educators can engage students with more effective resources while also promoting online accessibility in the most applicable way for their school population.
The GoGuardian UX Team is a close-knit group of thinkers and tinkerers who believe the best products are made with curiosity, optimism, and deep enthusiasm to craft products that make people’s lives better. We're looking for an experienced UX Researcher who partners with designers, engineers, and product owners to understand and represent the end-user in the development of GoGuardian products.
What You'll Do
- Identify design and product work that need research and develop detailed plans to support all required research activities.
- Clarify and align the research needs of key stakeholders and suggest new methods to get at key research objectives.
- Define and develop a user research protocol for each research activity, including establishing research goals, defining testing formats, and all logistics and planning pertaining to conducting a successful user research session.
- Develop and produce research tools, such as questionnaires and surveys, handouts, diagrams, mockups and interactive prototypes, with the assistance of the Design and Product teams.
- Conduct research tests in collaboration with Product Managers and UX Designers, moderate stakeholder discussion, and capture all feedback and documentation.
- Synthesize and assist in the analysis of all resulting research findings and work with product and design teams to implement relevant results into the design process.
- Develop slides, summaries, and other outward documentation to communicate research results to the Exec team and any other interested groups.
- Organize all research documents, including subject recordings, testing plans, notes, and outcomes into a research archive.
- Propose and initiate self-driven research inquiry based on a detailed understanding of our current products, users, and customers.
- Develop and promote consistent research methods within the product organization and across GoGuardian.
Who You Are
- A/BS in Human-Computer Interaction, Human Factors, Cognitive Science, Psychology, Anthropology, Sociology, Information Science, Research and Strategy, or related field with research experience, or equivalent practical experience.
- 3+ years of work experience in a product development environment, with regular customer and user contact and collaboration across all product development functions.
- Experience with multiple user research methods and toolsets.
- An understanding and appreciation for Design Thinking processes and methods.
- Enthusiasm to share, innovate, and create world-class design with a like-minded team of fellow creatives.
What We Offer
- Opportunity to impact and revolutionize safe digital learning experiences for K-12 students
- Partner with enthusiastic and talented colleagues who are compelled to do good in the world
- Daily catered meals and a fully-stocked kitchen
- Weekly yoga classes, guided aromatherapy meditation and on-site gym
- Annual personal growth stipend for continued learning
- Grow and scale with one of the fastest growing EdTech companies
GoGuardian is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. GoGuardian does not discriminate against employees, applicants, interns or volunteers on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law.