Senior UX Research Manager

| Greater LA Area
Dave is a banking app on a mission to create financial opportunity that advances America’s collective potential. Dave helps its more than eight million customers budget, find work, build credit, and access income to cover immediate expenses. Dave is backed by Mark Cuban, Norwest Venture Partners, Section 32, and Financial Venture Studios, among many others.
UX Research is a business differentiator at Dave. It is our job to deeply understand our members’ needs and experience so that we can deliver unique, approachable and meaningful solutions to their already stressful lives. We go to extraordinary lengths to produce world-class work, and you will get to both deploy your hard-earned experience and build your skills in an organization where your area of work is highly valued.
Our two-part mission is to 1) empower Dave to make confident and strategic decisions by deeply understanding our members’ needs and context; and 2) advocate for our members and make sure we bring real value into our members’ lives. Your role is to inform the longer term strategy of Dave, support the products in-flight with testing and research, and help evolve the strategy and vision of the UXR team over time.

What you'll do:

  • Lead and shape and help define process for a growing and business-critical team of UX researchers to help improve the usability of our products, uncover new business opportunities, and inform our roadmap.
  • Empathize with our users through ongoing, frequent, strategic, and significant research using a variety of qualitative and quantitative methods (surveys, interviews, usability studies, diary studies, ethnographic observations, etc.)
  • Collaborate closely with a passionate team of researchers in creating a breadth and depth of strategic impact across the company
  • Demonstrate a strong advocacy and execution for research to be a key stakeholder and leader throughout the product development cycle
  • Work collaboratively with leadership to develop an organizational structure that satisfies both employee development needs and leverages the strength of a design-focused business
  • Partner with our data analysts to provide qualitative context for their quantitative insights and with market research to grow and develop our research capabilities.
  • Guide the product team to design empathetically and propose actionable solutions to user needs. Make concrete, data-driven recommendations for change based on your findings.
  • Communicate and present insights to various stakeholders in a clear and persuasive manner

What you'll need:

  • 8+ years of hands-on UX research experience, familiarity with various qualitative and quantitative methodologies, and experience integrating user research into product designs and design practices
  • Experience managing and shaping a growing team of UX researchers. Understanding of employee development and organizational design
  • Deep understanding of multidisciplinary design processes and toolkits across Product Design, Brand and Marketing Design, and User Experience Research
  • Excellent written and verbal communication skills, using them to effectively roll out large-scale programs
  • Experience with end-to-end research projects; from defining goals and objectives, developing scripts or interview guides, conducting fieldwork, analyzing results, and sharing insights with stakeholders to the implementation and measurement of research recommendations
  • Demonstrated experience with research at every step of the product development cycle, informing both strategic and tactical decisions.
  • An ability to use research insights to develop personas, journey maps and process flows
  • A Degree in Psychology, Cognitive Science, Human-Computer Interaction, Design, Human Factors, a related field or the equivalent experience

Benefits & Perks 
• Premium Medical, Dental, and Vision Insurance plans
• Insurance premiums 100% covered for you and 80% for your dependents
• Company provided Basic Life and Short-Term Disability plans
• Competitive salary and equity compensation packages
• Voluntary Life Insurance and Long-Term Disability plans
• 401(k) savings plan with matching contributions
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• Generous and flexible PTO
• Flexible work hours
• Generous paid parental leave
• 1UP Wednesdays where you can teach or learn something new from a fellow Dave
• A collaborative environment with opportunities for learning and growth
• Virtual social events
Dave Inc is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, ethnicity, religious creed, color, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, sexual orientation, marital status, age, status as a protected veteran, status as an individual with a disability, medical condition, or any other category protected by applicable federal and state law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history.

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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • TypescriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • React NativeLibraries
    • Node.jsFrameworks
    • MySQLDatabases
    • RedisDatabases

Location

1265 S Cochran Ave., Los Angeles, CA 90019

An Insider's view of Dave Inc.

What’s the vibe like in the office?

We've got a pretty fun-loving, eclectic group in the office. Everyone comes from totally different backgrounds and is unapologetically themselves, which I love.
People here also care a lot about what they do. I feel like I'm able to go to anybody on the team for help solving a problem. It's an atmosphere of open communication and collaboration.

Ryan

Software Engineer

How do you collaborate with other teams in the company?

The Engineering team at Dave is extremely collaborative. Our open office plan allows for constant communication and feedback. Our mobile app developers are spread out across multiple teams within Engineering, but we all work on the same code base. We have bi-weekly “syncs” to go over any new conventions in our code, and to discuss new ideas.

Lauren

Tech Lead

How has your career grown since starting at the company?

It was amazing coming into a company with leaders that provided me with the tools and guidance to set me up for success, and then let me run with it from there.

Dave has empowered me to drive the change I wish to see, and that has come with the opportunity to scale my own team to push the boundaries of the status quo.

Jackson

Marketing Manager

How has your career grown since starting at the company?

I was lucky to join Dave as the first QA engineer back in April 2018 and have been extremely supported by engineering leadership since the beginning which enabled me to grow into a QA Manager role & eventually transition into Project Management! I've always imagined myself in the role I am in today as a PM, thanks to the amazing team at Dave.

Lena

QA Manager and Project Manager

What are Dave Inc. Perks + Benefits

Dave Inc. Benefits Overview

• Premium Medical, Dental, and Vision Insurance plans
• Insurance premiums 100% covered for you and 80% for your dependents
• Company provided Basic Life and Short-Term Disability plans
• Competitive salary and equity compensation packages
• Voluntary Life Insurance and Long-Term Disability plans
• 401(k) savings plan with matching contributions
• Flexible Spending Account (FSA)
• Generous and flexible PTO
• Flexible work hours
• Generous paid parental leave
• 1UP Wednesdays where you can teach or learn something new from a fellow Dave
• A collaborative environment with opportunities for learning and growth
• Virtual social events

Culture
Volunteer in local community
Partner with International Rescue Committee for annual gift drive. Host regular coding meetups with St Joseph's Center Code Talk
Partners with Nonprofits
Dave has planted over 8 million trees through its partnership with Trees.org. We've also recently partnered with Feeding America to help provide meals.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Dave's C-suite and extended leadership team is growing and focused on continuous improvement of our DE&I initiatives.
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
#Los_Daves, #Davesians, #LadyDaves, #Gayves
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dave employees can contribute up to $2750 annually to their Healthcare FSA and up tp $5000 annually for their Dependent Care FSA.
Dental Benefits
Guardian Dental and Dental BuyUp option
Vision Benefits
Guardian Vision
Health Insurance Benefits
Cigna PPO, Cigna EPO, and Kaiser HMO
Life Insurance
Voluntary Life Insurance and Long-Term Disability plans
Mental Health Benefits
Dave offers Guardian's Employee Assistance program for employees and their family members.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Stocked Kitchen
Some Meals Provided
Happy Hours
Happy hours are hosted at team's discretion. Optional happy hour after All Hands meeting on Thursdays.
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
Promote from within

Additional Perks + Benefits

There is a lot of freedom at Dave to create and implement your own career plan. Management truly cares that Daves are developing as professionals.

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