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Senior UI/UX Designer (Conversational UI)

| Greater LA Area

Clublabs is a rapidly growing technology and design shop in Los Angeles. We are the innovation lab for AAA – the proving ground for ideas that exceed our members’ expectations. We rest upon delivering maximum value to our members and business, solving for the problem, trust through transparency, and collaboration. These principles help us make the biggest impact, remove silos, embrace change, and continuously learn. They’re realized every day in how we work: open, lean, innovative, accountable, and fun.

We’re currently in the early stages of developing our Innovations team responsible for the ideation and creation of AI related solutions across AAA’s products and services. We are looking for ambitious, empathic and collaborative technology enthusiasts to assist in our Chatbot initiatives to build meaningful and valuable Virtual Assistants for our members. Future initiatives will expand across various cognitive technology solutions for the organization’s products and services.

What will you do?

  • Translate business goals into wireframes, user stories, user journeys, lo-hi fidelity prototypes and mockups optimized for Android, iOS, desktop and mobile web.
  • Participate in lean UX activities in an agile environment, such as user/design research and customer interviews.
  • Partner with UX Lead and product management team to develop a shared vision.
  • Design and facilitate workshops to scope an initiative, identify an opportunity, or generate potential solutions.
  • Work with the technology team to understand the current state and provide solutions without compromising on core experiential principles.
  • Develop and maintain a user interface style guide and UX pattern library to maintain consistency across products and applications.
  • Review and critique the UX designs of assigned products in the AAA portfolio and ensure rich design quality (great interaction, supreme visual styling, consistent and appropriate use of voice and tone, etc.).Tell meaningful stories about the user.
  • Mentor other members of the UX team.



  • Four year Bachelor’s degree in Design, Human Computer Interaction (HCI), or equivalent education and professional experience as an interaction/user experience designer.
  • 7+ years of experience providing interaction design solutions for web and/or software applications, experience solving complex user problems.
  • 6+ years of experience in requirements discovery, definition, and analysis in an enterprise environment.
  • Hands on expertise designing and implementing AI conversational experiences via chatbots or virtual assistants at enterprise scale preferred
  • A portfolio of work demonstrating a strong sense of modern visual design, command of typography, and understanding of design fundamentals (color theory, balance, etc.)
  • Examples of work showing strong understanding of responsive vs. adaptive design
  • Examples of work showing strong understanding of micro-interactions
  • Experience collaborating with business stakeholders and cross-functional teams to convey defined experiences, examples of process, and projects
  • Experience conducting user research and usability testing.
  • Strong experience generating ideas, brainstorming, and concept sketching.
  • Excellent written and verbal communication skills, presentation, and storytelling skills, including the ability to articulate alternative design approaches.
  • Experience with industry tools such as Sketch, Photoshop, Illustrator, After Effects, Invision, Zeplin.
  • Proven ability to work cross-team and synthesize feedback and input from stakeholders.
  • Solid organizational, time management and prioritization skills.
  • Working knowledge of HTML/CSS/Javascript preferred.

Who are you?

  • You are creative, always questioning, open to take and provide critique and have a ton of initiative.
  • You are humble. You are someone who readily admits what you don’t know – you’re always looking to get better (and you’re really good at getting better).
  • You are guided by data… but you know data is a starting point, and you continue to analyze and learn.
  • You have a relentless desire for innovation and you understand it is a balance between business and user value.


AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • Objective-C Languages
    • SwiftLanguages
    • XSL/ XSLTLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • DB2Databases
    • Microsoft SQL ServerDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ZeplinDesign
    • FramerDesign
    • ConfluenceManagement
    • JIRAManagement
    • Pivotal TrackerManagement
    • TrelloManagement
    • SalesforceCRM
    • Adobe CampaignLead Gen


Walking distance from USC, Exposition Park, and the Expo Line. The rest of Downtown LA's vibrant entertainment and dining minutes away!

An Insider's view of ClubLabs

What’s the vibe like in the office?

Clublabs has a very comfortable and upbeat vibe. Team members are laser-focused on the tasks at hand, yet open to collaborating and connecting throughout the day. You are not alone at Clublabs and I feel I can reach out to anyone for help or insights in the projects I am working on.

Christopher Barnes

Solution Architect - Email

What does your typical day look like?

Just depends on the day. Right now I’m exploring the branch experience. Every day is different. Some day’s I’m in the field working with the team on new digital initiatives and other days I’m speaking with developers and architects on how we best garner change in processes that are nearly 50 years old.

Jay Eck

Special Projects

What are ClubLabs Perks + Benefits

ClubLabs Benefits Overview

We offer all the ins and outs, from medical, dental, vision, 401(k), a pension, PTO, HSA's, FSA's, life and disability insurance, an employee assistance program, employee personal and professional development, performance bonus's, employee discounts, employee car buying program, internal credit union, ping pong, an XBox, VR gaming, Bikes, and all the snacks and coffee you can handle.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
In addition, to our Flexible Spending Account (FSA), we also offer participating Health Saving Accounts (HSA) for pre-tax contributions and medical investment for retirement.
Disability Insurance
Clublabs Short-Term Disability will cover 66-2/3% while our Long-Term Disability may provide up to 50% of covered compensation. Options are available to purchase extra coverage.
Dental Benefits
ClubLabs dental plans cover 100% of the cost for preventative care.
Vision Benefits
Clublabs vision insurance plan provides 100% coverage for annual eye exams and lenses after a $10 and $15 copay respectively.
Health Insurance Benefits
ClubLabs offers PPO, PPO HDHP (participating HSA's available), and HMO health care plans to cover a multitude of employee coverage needs.
Life Insurance
ClubLabs offers basic life insurance which covers 2x an employee's annual salary for the duration of employment. Options available to purchase additional benefits for yourself, spouse, and child.
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
ClubLabs 401(K) retirement plan matches 100% of an employee's contributions up to 4% of annual base salary. In addition, the company also offers a Pension program...yes I said pension.
Performance Bonus
We offer various cash rewards for going above and beyond the call of duty and annual performance bonuses.
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
The general consensus is we all put in our 8 hours of work each day. Whether you prefer arriving early or late we provide flexibility to match our employee's busy life schedules.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
ClubLabs offers two weeks paid time off for all employees and 3+ weeks after five years of employment.
Paid Holidays
ClubLabs offers most major holidays. Currently we offer 8 paid holidays and 2 flex holidays throughout the year.
Paid Sick Days
ClubLabs offers five sick days throughout the year for all employee's.
Perks & Discounts
Casual Dress
Most of us rock jeans, t-shirts and sneakers.
Commuter Benefits
Company Outings
Game Room
Our game room is currently stocked with ping pong, an Xbox, and recently VR which is sure to be hilarious while taking breaks. Always open to further suggestions!
Stocked Kitchen
ClubLabs has a fully stocked kitchen including unlimited snacks, coffee, tea, all flavored LaCroix, yoohoo chocolate milk, and all the soda you can handle.
Some Meals Provided
Currently providing monthly catered breakfast and lunch for our monthly team meetings.
Happy Hours
We head down to all the great local spots every last Thursday of the month. However, we are planning and organizing board and video game nights throughout the month. Help us organize these events!
We have our own parking lots in the downtown area with no costs to employees.
Relocation Assistance
ClubLabs offers relocation assistance, including moving costs and travel expenses reimbursement.
Professional Development Benefits
Job Training & Conferences
We offer a wide range of training programs and certification reimbursement through our internal university at AAA, as well as, various offsite training programs.
Diversity Program
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