About the Team: 

ChowNow is unique among tech startups in the restaurant space. We power branded online ordering systems for independent restaurants across North America – via websites, Google, Instagram, and through branded iOS and Android apps – and we do it all for a reasonable monthly fee regardless of order volume. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners. And the same goes for our workplace. 

Diversity, teamwork, and mutual respect are among our core company values. And we pride ourselves on giving our teams plenty of opportunities to make their mark. To date we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. And as we expand to new markets, further spreading the word about the ChowNow difference, those opportunities to create, build, and grow will only increase. If this sounds like the kind of workplace, and the kind of mission, that appeals to you, we’d love to talk. 

Learn more by checking out our reviews on Glassdoor (they’re excellent). Together we can preserve neighborhood flavor, one restaurant at a time.

At ChowNow, the Product Design team has a passion for helping restaurants thrive and making an impact on our local communities. We’re working on big challenges, with the goal of helping local restaurants survive, thrive, and build relationships with the customers who love them. Product Designers are invaluable to ChowNow’s mission and customer experience.

As our company enters a new stage of growth, we’re looking for highly skilled, collaborative, and proactive Designers who can champion and further our culture of human-centered design and innovation.

About the Position:

Through human-centered design methods, Product Designers anticipate pain points, define vision states, and design + codify ChowNow’s digital language. This Senior Product Design position requires strong visual and UX design skills as they will facilitate the development and maintenance of products used by restaurant clients and internal users. The two primary products this role will be focused on are (a.) Restaurant Dashboard, and (b.) Restaurant Tablet. Through collaboration with Researchers, Brand Designers, Engineers, and Product Managers, this role will help restaurants operate and grow their business, and serve their communities with delightful, performant products.

Lastly, this role will champion human-centered design across the organization to develop scalable, intuitive, and performant products that our customers love. They will contribute to initiatives at the squad level– defining vision states, iterating on features, and identifying opportunities for improvements, new features or even products.

The decisions you make will have a huge impact on our customers and provide great learning opportunities for the product organization. Understanding the importance of user testing and feedback is integral to developing efficient products at ChowNow, and you will work cross-functionally to identify learning opportunities, iterate on customer feedback, and empower one another.

Specifically, You Will:

• Work closely with Designers, Stakeholders, Engineers and Product Managers to define product opportunities and contribute to the overall product strategy
• Frame problems, objectives and help define clear strategies via artifacts such as user flows, competitor and inspirational audits, diagrams, sitemaps and wireframes
• Own end-to-end design for epic-level initiatives and collaborate tightly with engineers, PMs, QA and stakeholders to ensure goals are met
• Identify opportunities for user research and Production-level experiments, in collaboration with Experience Designers, Researchers, and Product Managers. Develop artifacts to use as stimuli in research studies such as wireframes, comps, and prototypes
• Design dev-ready specs, including prototypes, interaction/motion studies, and package them in a digestible format for efficient development
• Collaborate with other Product Designers to improve the design system with a focus on implementation within our restaurant- and internal- facing products
• Communicate and present your thoughts and decisions effectively to various teams, including the executive team.

Within 30 Days, You'll:

• Complete our ChowNow New Hire Onboarding Experience.
• Learn the ins and outs of ChowNow and our process.
• Observe 4 product demos with the sales team to better know our customers.
• Conduct an analysis of ChowNow’s products and the competitive landscape.
• Collaborate with the team to prioritize and dissect requirements for a new feature. Begin research and exploration for possible solutions.

Within 60 Days, You'll:

• Talk to customers and the support teams to gain empathy for customer problems, needs, and mental models.
• Deliver your first set of user flows, comps, and high-fidelity interaction designs for a new feature 
• Prepare your first set of detailed design specs for the engineering team.
• Define the metrics you will use to determine the success of your first design solution.
• Communicate your design decisions with stakeholders and the larger team.

Within 90 Days, You'll:

• Launch any combination of a design system improvement and/or feature within a squad.
• Conduct user testing to help inform product decisions and implement new design thinking based on customer feedback.
• Facilitate cross-functional Design system meetings with Brand Design, Product Design, and Engineering.

You Should Apply If:

• You have a minimum of 5 years experience as a product designer in web and mobile environments (iOS and Android) in either an agency or in-house product team.
• You have an industry-leading portfolio featuring detailed case studies and design system work. Ideally work that demonstrates your ability to design simple, elegant interfaces for niche complex products, i.e. B2B tools.
• You have demonstrated experience with end-to-end (hybrid UX and UI) product design.
• You have a deep understanding of how to frame a problem and work with the team to synthesize and prioritize new solutions. 
• You’re a highly motivated individual who is self-directed and pays careful attention to detail.
• You’re an outstanding team contributor who is willing to give and receive honest feedback.
• You have the ability to conceptualize and communicate ideas to stakeholders and grow our Product Design practice within the organization.
• You have experience iterating rapidly and shipping software frequently to evolve a product over time, such as with SaaS products and mobile applications.
• You use Figma, Sketch, Adobe Suite, and basic prototyping tools such as Principle and Invision.
• You are familiar with back-end and front-end development technologies such as APIs, React, HTML, CSS, Javascript, Swift/SwiftUI, and other native frameworks,, etc.

About Our Benefits:

• Competitive Salary
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
• A remote first culture and monthly stipend offering flexibility to work where you want and how you want.
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program.
• Commuter benefits (including Uber Pool).
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Quarterly Industry Speakers Series.
• Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.
• Fully stocked kitchen and cold brew on tap.

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

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