Junior Web Designer
At PatientPop, we believe healthcare providers should focus their attention on delivering quality care to patients. That's why we devised a solution that allows providers to build a thriving practice, without being tied down by the burdens of business growth.
We've helped thousands of providers since our founding in 2014. Along the way, we cultivated an incredible work environment — one of the best, according to Great Place to Work.
Our dedicated team brings a blend of experiences that drives innovation and customer success. Our development-focused culture allows employees to thrive personally and professionally. And our bustling (dog-friendly!) offices are in an enviable location: just two blocks from the beach and around the corner from 3rd Street Promenade.
Now, we want you to be a part of it all.
How you will contribute:
As a Customer Support Website Designer, you will use a SquareSpace / Wix type platform to edit websites for medical clients across the country. You will be responsible for creatively finding ways to make each doctor’s website requests look unique and aesthetically pleasing while using PatientPop’s SEO formatted layouts. You will work cross functionally with multiple departments on post-launch design edits as well as be a customer facing representative of our product.
Skills you’ll bring:
- At least 1 year of professional design experience and/or a recent graduate from a design program
- Proficiency in Adobe Photoshop
- A true customer advocate who knows what it means to go above and beyond for the customer
- Proven time management and organizational skills
- Demonstrated knowledge of color theory and image composition
- A portfolio demonstrating graphic design principles and technical expertise
- Demonstrated understanding of user experience principles, web trends, standards, and best practices
- Outstanding organization and multitasking skills
- Proven ability to drive results under pressure
Why you're important to us
As a Customer Support Web Designer, you will work closely with Customer Support Representatives to gather and implement web design requests coming straight from our clients. You will develop a strong pulse of the needs of our clients based on interaction and submitted cases. You may also have the opportunity to design full sites from time to time. This position works closely with the Design team and is mentored by the Sr. Support Designer. Goals for this position include making sure the PatientPop brand and reputation are upheld by providing world class service to our customers through meeting our Service Level Agreements.
In your first 90 days you will:
Become an expert on our product, our client needs, and best practices. You will achieve a workflow that includes close communication with Customer Support Representatives and other internal departments in order to achieve set key metrics that help guarantee customer satisfaction. You will become accountable for daily, weekly, and quarterly goals that ensure customer satisfaction and compliance for your team.
PatientPop has one simple mission: to help healthcare practices thrive. We do this by giving providers everything they need attract and recall patients to continuously grow their practices.
Our solution is the first complete cloud-based platform that's HIPAA-compliant and proven to accelerate new patient acquisition, while also eliminating the need for dedicated marketing resources. With PatientPop, providers can attract more patients, manage online reputation, modernize the patient experience, and automate the front office — all without sacrificing quality patient care. Learn more at patientpop.com
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws , including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.