Instructional Designer/Trainer

| Santa Monica

Who You Are:

You’ve been responsible for the development of training content and materials including the implementation of on-the-ground training and quality programs. You’re a quick thinker and proficient in classroom and e-learning training; you also understand how to analyze the quality and effectiveness of the learning experience. You can facilitate feedback sessions, compile and communicate opportunities and changes to key learning partners, as well as plan and implement large scale training programs through strategic and well-documented project plans.

As a trainer, you would be ensuring that these teams of strong performers are able to continuously provide extraordinary support to everyone involved in the Fair experience. This role is about building a solid foundation for our customer service and dealer onboarding programs and checking in on the quality of these (in-person) to ensure that we are constantly moving towards our goals. 

What You’ll Do:

  • Build an efficient and scalable training program that motivates, challenges, supports and empowers internal and external clients. 
  • Design and facilitate simple and effective specialty onboarding and continuing education programs for both internal and external clients.
  • Work cross functionally with Fair teams to improve CSS learning experience and knowledge of our internal and external tools and products.
  • Develop timely, actionable, and simple content that can be accessible through multiple technical solutions (on-the-job, classroom, online, and blended delivery) and adaptable to different learning styles.
  • Develop participant training manuals, trainer guides, class materials, and job aids to support training content and programs.
  • Evaluate and measure effectiveness of learning programs and ensure continuous improvement throughout the process.
  • Be available to travel up to 20% of your time.
  • Be a passionate advocate for Fair beyond the classroom. 

What You'll Need:

  • You have a Bachelor's degree with 2-4 years of relevant experience (training or quality)
  • Experience with customer support, functional or specialty training programs 
  • Ability to create learning solutions such as onboarding documents, OJT, POJT, business processes, Job aids, procedures, etc.
  • Experience with managing a learning management system (LMS)
  • Experience with creating technical and functional training via various forms of media
  • Proficient with presentation authoring tools (i.e. Captivate, Camtasia, Articulate Storyline, etc.)
  • Solid verbal and written communication skills
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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • FlaskFrameworks
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks
    • PostgreSQLDatabases

Location

1500 feet to the Santa Monica Pier. 1000 feet to the Downtown Santa Monica Metro stop. Views of the ocean (if you're standing in the right spot).

What are Fair.com Perks + Benefits

Fair.com Benefits Overview

Our name pretty much says it all. It’s our culture. It’s the way we treat our customers, our network of dealers and our fast-growing family of employees. We believe in hard work, and we believe hard work should be rewarded. That’s why we offer equity incentives, 100% coverage of medical, vision and dental premiums for employees and their families, 100% paid parental leave for 4 months, cellphone reimbursement, 401(k) retirement plans and free lunch 5 days a week for every employee. The way we see it, better to be more than fair than not to live up to our name.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
100% coverage for employees, including their spouse/domestic partner and children.
Vision Benefits
100% coverage for our employees, including their spouse/domestic partner and children.
Health Insurance Benefits
100% coverage for our employees, including their spouse/domestic partner and children.
Wellness Programs
Santa Monica employees receive a 20% discount at neighboring yoga studio.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
We offer unlimited PTO for regular, full-time employees.
Generous PTO
We offer 3 weeks vacation for hourly, full-time employees.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Free Daily Meals
Fair offers delicious, healthy catered lunches Monday through Friday. Our menus are vegan and vegetarian-friendly!
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Relocation assistance offered depending on the role.
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Underground employee parking. Outdoor patio space for lunching al fresco.

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