Director, Design (Product/UX)

| Greater LA Area
At ZestFinance, we’re changing the way finance works, from how people borrow money to the way that credit decisions are made. Our ZAML platform is used by some of the world's largest companies to transform their credit businesses. We are looking for a Director, Design (Product/UX) to help us with our next phase of growth and to champion the creative cohesion of the Zest brand across product and customer lifecycles. 
You have an attention to detail and an eye for quality, along with the ability to grasp and translate technical capabilities into a story that resonates with our target customers through compelling forms of design. You are confident enough to share and sell your ideas, and perceptive enough to know when to encourage others to share theirs, with a passion for collaboration and mentorship. You thrive on combining analytical, data-driven analyses and decision-making with intuitive, emotional, inspiring design, providing holistic vision with an eye on business results. You are driven to make an awesome first impression and every impression thereafter a great one. You are eager to dive into a complex space and shape the way people see and hear our brand and product through design that attracts, inspires, and engages.

In this role you will:

  • Become the master of the Zest brand by developing our brand architecture and design language, establishing and promoting design guidelines, brand standards, style guides, templates, and more
  • Present and justify design rationale and key milestone deliverables to peers and stakeholders to infuse the Zest spirit, brand, and visual design language into design, product, and marketing teams for a shared design thinking methodology and culture
  • Define team processes that focus on end-to-end support of Zest’s marketing efforts, through research, strategy, execution, launch and beyond
  • Work closely with our partners in Marketing, Sales, Product, People Ops, and beyond to define and align our creative work with company-wide business initiatives
  • Maintain customer archetypes and user personas to ensure Zest teams understand the needs of our customers and their users
  • Evolve the Zest Brand by extending it to include a product, visual, interaction, and story centered design language and vision, identifying UX best practices
  • Champion a user-centered design process that focuses on the needs of the customer, overseeing and creating custom designs for the website and other digital products and designing visual interfaces, wireframes, user flows, and seamless interactions
  • Develop our team, helping them to build their design, presentation, and feedback skills. Provide creative direction and feedback based on process, craft, communication, and stakeholder management

We are looking for:

  • MFA, BFA, or BS in Interactive Design, Graphic Design, or equivalent experience
  • 7+ years of combined experience in mobile, product, graphic, interaction, or information design
  • Deep experience with all major platforms including desktop web, mobile web, iOS, Android, and others 
  • Extensive knowledge of screen layouts, UI flows, information design, typography, color, composition, production art, and various platform specs
  • Proficiency with industry-standard design and prototyping tools including Adobe Creative suite, Sketch and Invision and Digital Asset Management 
  • Must have a strong design foundation and be able to execute any phase of the design process (ex., analysis, UX/UI, concept testing and prototyping, launch and management)
  • Understand how to work collaboratively and navigate complex relationships throughout different parts of the organization with excellent communication, presentation, and interpersonal skills, including the ability to rationalize and defend design decisions
  • Business acumen to connect product design decisions and features to product marketing goals and customer acquisition strategies
  • Professional experience designing enterprise software products and creating a brand architecture, design language, and style guide 

Perks and benefits:

  • People – the best part of Zest
  • Robust healthcare plans, matching 401K and unlimited vacation time
  • Dog friendly office with lounge areas and video games
  • On-site gym with fitness classes
  • Tuition reimbursement and conference allowance
  • Complimentary massages, manicures, pedicures and more
  • Daily catered lunches from LA’s best restaurants and fully stocked kitchen
  • Company happy hours, social events and outings

About Zest AI:
Zest AI makes the power of machine learning safe to use in credit underwriting. Lenders using Zest Automated Machine Learning make better decisions and better loans -- increasing revenue, reducing risk, and automating compliance. Zest AI was founded in 2009 with the mission of making fair and transparent credit available to everyone and is now one of the fastest-growing fintech software companies.

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Technology we use

  • Engineering
    • PythonLanguages
    • RLanguages
    • Ruby on RailsFrameworks

Location

The office has lots of great fun after work activities, such as bars, escape room games, and an indie theater.

An Insider's view of Zest AI

What's something quirky about your company?

All of our conference rooms are named after famous 80's bands and have the records on the door to help us keep them straight! Our benefits rooms features hair metal band Poison, our main boardroom is Iron Maiden, and my favorite conference room is Devo.

Lucy

Executive Assistant

How do you collaborate with other teams in the company?

Some of the best ideas for my team have come from family style lunches with a random group of coworkers. Our open office space allows unfettered access to everyone in the company, and when you couple that with reasonable confidence that you’re surely not the smartest person within earshot, cross-functional collaboration at Zest is just status quo.

Jose

Senior Software Engineer

What makes someone successful on your team?

A successful Engagement Manager at ZestFinance embraces new and challenging problems, takes ownership of driving a team to develop data-driven, rigorous solutions, and clearly communicates those solutions to a variety of stakeholders. And they do all of that while never taking themselves too seriously and remembering to have a good time!

Leland

Lead Business Analyst

How do you empower your team to be more creative?

The first step is to create a safe space where they feel that they can give voice to ideas and get feedback. So I try to encourage openness and I try to show my team that their input is valued. When people know that they can share their ideas, and that behavior is rewarded and reinforced, they’re more likely to be thoughtful and creative.

Jay

CTO

How do your team's ideas influence the company's direction?

I love working in a talented team with individuals from a variety of backgrounds. Across the board, we have expertise in a comprehensive set of data science problems, and our ever-growing aptitude in predictive modeling enables and encourages senior management to pursue novel, challenging goals. It’s thrilling to see such direct impact of my work.

Ozan

Data Scientist

What are Zest AI Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
ZestFinance’s wellness program provides free yoga classes, an onsite gym, unlimited vacation plan and generous family leave to keep employees happy and healthy.
Onsite Gym
ZestFinance has a state-of-the-art fitness center with cardio equipment, weights, and fitness classes.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
ZestFinance’s 401(k) retirement plan matches 50% of an employee's contributions up to 3.5% of their annual base salary.
Company Equity
ZestFinance’s equity plan allows employees to share ownership and achievement in our company.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
ZestFinance provides 6 months paid maternity leave with the option to return to work part-time for 6 months after that (for new primary caregivers) and 3 months paid paternity leave (for new secondary
Flexible Work Schedule
ZestFinance offers a completely flexible schedule outside of core hours. Our experienced team can build market-leading systems – without working 15-hour days in the office.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
ZestFinance’s unlimited vacation policy gives employees the flexibility to travel and take time off.
Generous PTO
Paid Volunteer Time
Paid Holidays
ZestFinance offers all employees paid time off to observe all major holidays.
Paid Sick Days
ZestFinance offers unlimited paid sick days.
Perks & Discounts
Beer on Tap
ZestFinance offers beer on tap as well as two fully stocked bars.
Casual Dress
ZestFinance’s casual dress code includes jeans, t-shirts and flip-flops every day of the week.
Commuter Benefits
To help reduce their carbon footprint, ZestFinance reimburses employees for their monthly Metro cards.
Company Outings
Each team has quarterly offsite outings like go-kart racing, paint & sip, and museum trips. In addition, we throw company-wide holiday parties.
Free Daily Meals
ZestFinance provides healthy, delicious catered lunches every day from some of LA’s best restaurants.
Game Room
At ZestFinance, we’re all about starting a little friendly competition with video games, ping pong, gigantic jigsaw puzzles and game nights.
Stocked Kitchen
ZestFinance offers a fully stocked kitchen complete with all the snacks and coffee needed to fuel your day.
Happy Hours
ZestFinance hosts a company-wide happy hour every Wednesday in our in-house bar.
Parking
ZestFinance employees don’t have to worry about parking—we have our own private lot and garage.
Pet Friendly
ZestFinance is proud to be a dog friendly office.
Recreational Clubs
ZestFinance employees participate in salsa club as well as basketball and soccer leagues.
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
ZestFinance offers a wide range of programs including management and leadership development, along with an annual budget for attending conferences and tuition reimbursement.
Tuition Reimbursement
Diversity Program
Zestians are widely diverse, and at the same time, we’re united by a common DNA. We’re people who want to change the world. We’re on the customer’s side. We voice our thoughts and the best ide

Additional Perks + Benefits

People – the best part of Zest
Robust healthcare plans, matching 401K and unlimited vacation time
Dog friendly office with lounge areas, video games and gigantic jigsaw puzzles
On-site gym with fitness classes
Generous family leave policy
Tuition reimbursement, conference allowance and Zest talks
Complimentary massages, manicures, pedicures and more
Daily catered lunches from LA’s best restaurants and fully stocked kitchen
Company happy hours, social events and outings

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