Swell Investing, a FinTech start-up is a place where investing meets technology, where business meets idealism. Swell makes impact investing easy, accessible, and inspiring.
Swell is looking for a Design Researcher to join our team, someone who champions the user at every step. The ideal candidate will work closely with our product and design teams to identify research questions, build a research plan that will answer them, and communicate insights that will help shape the user experiences.
Once here, you will:

• Create a deep understanding and empathy for our target customers through a diverse research program
• Facilitate remote and in-person research sessions with existing investors and recruits
• Identify the best method or mix of methods based on research questions, timeline and resourcing.
• Perform quick but thorough data analysis in order to create insightful and actionable findings
• Work cross-functionally with design, product management, engineering, marketing and strategy teams to communicate results and recommendations, and advocate on behalf of our investors
• Support the design and development of usability testing plans, and provide recommendations based on test results.

The ideal candidate:

• Degree in Human-Computer Interaction (HCI), Human Factors, Cognitive Psychology, or similar
• 3+ years of experience in a User Experience, User Research and/or Market Research role
• Knowledge of the research process and research methods (e.g., surveys and questionnaire design, personas, lab studies, diary studies, and other methods)
• Experience working with digital prototypes
• Experience with reporting tools (Survey Monkey, Qualtrics, etc.)
• Experience conducting common data analytic techniques, and effective ways to visualize data
• Experience conducting full life-cycle research (study design, user research recruiting, moderation, analysis, reporting)
• Experience working across functional teams like product, design and engineering to deliver successful outcomes
• Experience working through problems, troubleshooting issues independently, and driving them to closure with minimal supervision
• Experience handling confidential information and escalating issues when appropriate
• champions the users’ point of view
• enjoys collaborating/pairing with product managers, engineers and designers
• leads with empathy, integrity, and openness to learn – a person who welcomes candid feedback, and can constructively give it as well
• Strong grasp of quantitative data analysis and statistics
• A strong portfolio demonstrating past work experience and deliverables (e.g., study plans, reports)
• The ability to understand, analyze and interpret complicated data
• The ability to create effective reports and to leverage tools that derive insights from user data
• Comfortable in a fast-paced environment and in dealing with ambiguity
• Financial fluency and a curiosity for social impact investing a plus

**Please include resume, portfolio PDF or link in your application materials.
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