Are you looking for an opportunity to help build and nurture a world-class creative team? Do you obsess over the story and the pixel equally? Are you constantly consuming the latest in content, food, business, experience, culture, and social media trends? Do you like the challenge of crafting modern, thoughtful experiences for both brand and business? Do you love to find innovative new ways to develop engaging brand storytelling and content experiences? Is working closely with a down-to-earth, wickedly talented team to create innovative concepts your cup of tea? If so, we may have the perfect opportunity for you.

About the Position:

As our Creative Director - Content, you will maintain and grow cross-departmental partnerships internally and externally helping to maintain our company growth. You will use your extensive creative industry experience to create strong brand marketing campaigns and content, as well as pursue our expansion into new mediums, markets, and the launch of new services and products. You will be constantly searching for developing new strategic alliances to further our company mission.

You are a skilled storyteller with a deep understanding of what is shaping culture hyper-locally and globally. Using your curious nature, you are on the new trends in the worlds of food, podcasts, film, TV, music, and art while being creatively nimble in our fast-paced social media world. You will be responsible for creatively leading and managing a group of creative, their productivity, and growth. You will develop creative and conceptual thinking within the team. Establishing strong creative standards that will ensure world-class culture shifting executions. 

You will set high-quality creative standards for all internal and external brand-related communications. You will use your keen eye for detail to develop and coach your team on how to consistently meet those standards and produce world-class creativity. Your ability to self-manage, tackle multiple projects, promote collaboration, set goals for the team, and hold them accountable will ensure that the team is performing at their best. You love good vibes and creating upbeat working environments, and set high standards for taste, output, and process. You are a compelling storyteller and communicate effectively with poise, whether that’s with your junior team members, a restaurant owner, or the Executive team. Ultimately, you understand the commercial success of our business is equally as important as our creative output. 

About Us:

ChowNow is unique among tech startups in the restaurant space. We power branded online ordering systems for independent restaurants across North America – via websites, Instagram, Google, and through branded iOS and Android apps – and we do it all for a reasonable monthly fee regardless of order volume. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners. And the same goes for our workplace. 

Diversity, teamwork, and mutual respect are among our core company values. And we pride ourselves on giving our teams plenty of opportunities to make their mark. To date we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. And as we expand to new markets, further spreading the word about the ChowNow difference, those opportunities to create, build, and grow will only increase. If this sounds like the kind of workplace, and the kind of mission, that appeals to you, we’d love to talk. 

Learn more by checking out our reviews on Glassdoor (they’re excellent). Together we can preserve neighborhood flavor, one restaurant at a time.

Reports to Executive Creative Director; directly manages a team of ~6 Designers and Creatives (All levels). 

Specifically, You will:

• Lead our creative campaigns, content, and brand design output project
• Lead, inspire, and motivate a creative team made up of Designers, Art Directors, Motion Designers.
• Maintain and nurture personal relationships with creative team members, set out actionable growth plans for professional development, and work towards creating a more equitable environment for all creative team members.
• Expertly present and articulate the thinking behind your work and the design teams work to key stakeholders, and cross-departmentally to gain buy-in.
• Develop processes, resources, guidelines, and templates that empower the organization to create beautiful and thoughtful brand and consumer executions.
• Constantly evolve our brand and visual identity across Media, Product, Marketing, and Business channels.
• Partner with our Recruiting team to attract, interview, and hire new Designers.
• Be a source of inspiration for the company. You will collaborate with other Designers (internal and external), Project Managers, Engineers, Marketers, and others to propel the brand forward.
• Work with upper management to set OKR’s for the Design Team.
• Handle escalations and lead larger/special projects.
• Identify gaps in workflow and carry out projects to streamline processes.
• Work closely with other departments to understand the needs and entire life-cycle of our clients.

Within 30 days, you'll:

• Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience).
• Observe product demos with the sales team to better know our customers.
• Shadow the Restaurant Success team to better understand client needs.
• Review 15Fives, schedule 1 on 1s and daily check-ins with your direct reports.
• Assess our content landscape and develop initial first thoughts to make improvements

Within 60 days, you'll:

• Develop a Diner acquisition campaign for owned and third-party platforms.
• Develop a process to create impeccable presentations for our RS teams.
• Develop new ways of working across time zones, and create cultural moments — both IRL or in a distributed work environment — that are socially and professionally constructive to team dynamics.

Within 90 days, you'll:

• Work with Restaurant Marketing Production and your team to develop new marketing product offerings.
• Work with key stakeholders and Designers to define OKRs.
• Develop a special project that will resonate with the creative industry.

Within 6 Months, you'll:

• Plan and host a Brown Bag session within the design thinking discipline for the company to attend.

You Should Apply If:

• You have 10+ yrs + Experience in a creative agency or a Design department. 
• You have a minimum 4+ years of management experience.
• You love to get detailed with documentation and developing guidelines for Designers.
• You thrive as a people manager and take great pleasure from the rush of seeing a group of people transformed after working together.
• You have a highly collaborative and team oriented working style.
• You can set clear goals and hold yourself and others accountable for the results.
• You’re able to manage multiple projects simultaneously and maintain quality and communication.
• You have an in-depth knowledge of creative mediums.
• You have managed a high volume of projects with tight turn-around times.

About Our Benefits:

• Competitive Salary
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program.
• Commuter benefits (including Uber Pool).
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Quarterly Industry Speakers Series.
• Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.
• Fully stocked kitchen and cold brew on tap.

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

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