The Vice President of Research & Insights will oversee our NY & LA- based Research & Insights department. Responsibilities include supporting and managing a cross-functional team of researchers, tracking metrics, strategizing perfecting research processes, and measuring health of accounts, revenue growth, and client retention. The ideal candidate is a passionate and inspirational leader, with thorough knowledge of qualitative and quantitative research methodologies and a desire to mentor and develop a team of talented researchers. The ability to be a strategic thinker, a player-coach, and able to successfully and simultaneously manage diverse responsibilities with a strong emphasis on organization and attention to detail are critical for your success in this role.. The ideal candidate is a passionate and inspirational leader, with thorough knowledge of different qualitative and quantitative research methodologies and a desire to mentor and build a solid research team.

Fuel Cycle is the leading all-in-one market research cloud platform. We help the world’s most customer-centric brands such as Google, Hulu, Facebook, Church & Dwight, and Viacom engage directly with their consumers and capture actionable insights through our online communities, panels, product exchanges, and more. Timmy Award winner for LA's Best Tech Company of 2019, and ranked as #11 Most Innovative Research Technology company in the 2019 GRIT report- At Fuel Cycle we’ve fostered a culture of customer obsessed individuals, working passionately to deliver extreme impact and empowering each other.

Essential Duties & Responsibilities

• Primary responsibility will be to develop and lead a world-class Research & Insights team while fostering a collaborative environment that mirrors Fuel Cycle’s values and industry excellence to meet quarterly and yearly client retention, revenue growth, and gross margin targets
• Oversee the hiring, onboarding, training, work assignments, performance management, career development, coaching and mentoring of a cross-functional teamworld-class researchers
• Oversee internal education and training programs to ensure team is set up for success, have a thorough understanding of Fuel Cycle policies and procedures, and are subject matter experts in their respective roles
• Effectively implement company processes to enhance the client experience by ensuring Research & Insights team is providing meaningful insights, contract compliance, meeting client expectations, anticipating client needs and providing strategic solutions
• Support research team by providing input on proposals, research design, and reporting
• Explore Adopt alternate new research methods to meet clients’'s needs and expectations
• Partner with executive team to define key metrics and objectives to measure team effectiveness, client health and satisfaction, client retention, revenue growth, and gross margin targets
• Spearhead internal meetings and communication to ensure team is aware of and in alignment with company objectives and goals
• Collaborate with other departments within the organization such as Sales, Marketing, and Product to best support client prospects and existing clients, and ensure services and solutions are being developed, applied and executed in accordance with the company’s goals
• Manage and oversee the departmental department’s operating budget

Qualifications

• 10+ years of progressive leadership experience within market research environment, managing a comparably sized team, managing and growing $10M+ in revenue
• Bachelor’s degree or equivalent degree required
• Market research experience from supplier side, experience with online communities is a plus
• Experience with a wide range of research methodologies. Able to recommend and teach methodologies to team members, support product development, communications, user experience, and customer experience.
• Strong leadership skills, able to effectively mentor, develop and lead a team
• Organizational, interpersonal, and communications skills and the ability to manage shifting priorities
• Proven ability to interact at and communicate to all levels of an organization
• Comfortable leading meetings and presenting in front of groups of colleagues, partners or customers
• Understanding of enterprise software customer lifecycle management processes is a plus, but not required
• Able to identify and measure both quantitative and qualitative signals of client satisfaction and team health
• Proficiency with PowerPoint, Word, Excel & Outlook