Trust & Safety Analyst
Tinder brings people together. With tens of millions of users and a presence in every country on earth, our reach is expansive—and rapidly growing. Your work here can change the world. Our Trust & Safety team is dedicated to protecting our user base. We are looking for a Trust & Safety Analyst to help us investigate abuse, TOS violations, and keep our users around the world safe. Positivity and attention to detail are a must. If you are a team player with a passion for problem solving, we want to hear from you.
In this role you will:
- Protect our ecosystem, prevent fraudulent activity, enforce our TOS, and help improve the Tinder experience
- Review and investigate reports of potential violations of Tinder’s policies and handle escalated emails
- Participate in creating and refining Tinder user policies
- Work closely with the rest of the community team, PR, and Legal
- PLEASE NOTE: this position requires a full work day on the weekend, in exchange for a day off during the week
We're looking for:
- Minimum of 1+ years in a similar role
- Basic knowledge of Zendesk
- Ability to understand and summarize complex cases quickly
- Superior analytical skills and excellent judgement
- Ability to multitask, keep up with large volumes of emails in a fast-paced environment
- Superior time management and prioritization skills
- Quick learner
- Team player
- Tech savvy
- Extreme attention to details
- Passion for helping people
- Ability to use critical thinking and logic to isolate and resolve issues
- Bachelor degree or higher
As part of our team, you’ll enjoy:
The hustle of a startup with the impact of a global business
Tremendous opportunity to solve some of the industry’s most exciting problems
Working with an extraordinary team of smart, creative, fun and highly motivated people
Comprehensive health coverage, competitive salary, 401(k) match and meaningful equity
Unlimited vacation and flexible working hours
Daily catered lunches, endless supply of refreshments, basketball court, fitness classes and social events
- Modern, uplifting work environment in an ideal location