Support Engineer- Data Parsing Team
About Route
Route is a one-click premium shopping experience for online ordering, and the only way to view all of your online orders, from any merchant, in one place. Online shoppers can insure and visually track everything they order online in one centralized app. E-commerce merchants from boutique brands to household names can add Route to their website empowering one-click solutions for their customers for shipping insurance, visual package tracking, and one-click claim handling. With offices in both Silicon Slopes, Utah (HQ) and Santa Monica, California, Route embodies a creative lifestyle partnered with innovative tech to build a one of a kind global brand.
Do you have a passion for problem solving, and fixing software related issues? Route is looking for a Support Engineer to join our engineering team.
Route’s rapid growth requires a fast paced support structure capable of quickly identifying root cause of issues, triaging, and working with the appropriate teams to implement a permanent fix. If you are interested in a challenging position with a great company, the Support Engineering position might be for you.
As a Support Engineer your primary responsibilities will be:
- Troubleshoot, diagnose, and fix issues submitted by our internal customers, external customers, or reported by our monitoring systems.
- Escalate more complex issues to proper channels, and work with the engineering team on permanent resolutions.
- Identify and report trends impacting operations or creating unnecessary workload to include providing recommendation and developing solutions to those reoccurring issues/trends.
- Develop standard operating procedures and self-help documentation to enable our Customers to resolve their issues quickly.
- Gain a strong understanding of our software applications, and its infrastructure, in order to effectively triage and resolve issues as well as maintain the infrastructure.
Basic Qualifications
- Excellent communication skills and the ability to work well in a team and technical clients
- Strong customer focus, ownership, urgency and drive
- Customers-obsessed with a demonstrated desire to exceed expectations.
- Experience with any of the following languages: Go, Python, PHP, Javascript, Java or similar language.
- Experience in database architecture and performing SQL queries.
Preferred Qualifications
- Bachelor's Degree in Computer Science or a related field
- Deep understanding of system architecture and experience with large, complex distributed systems
- Experience with designing, building and deploying scalable, highly available systems