Dave is the finance version of David and Goliath taking on the big banks. A financial friend to the millions of Americans who use the app, Dave helps with budgeting, building credit, finding work and accessing money to cover immediate expenses before payday. Instead of mandatory fees, Dave lets users pay what they think is fair through a ‘tip’ based model. Dave users plant a tree for each % tip they leave when taking an advance, resulting in tens of millions of trees planted.

We are choosing to build a quality team vs a large team. You will be a formative part of our company culture moving forward. To that point, we want someone that can take ownership of a project from beginning to end and can do it on their own. We’ll be there to support you but not hold your hand.

Sure, we’ve checked all the boxes you’d expect from a fast-moving startup, but the best thing we can offer you is a supportive environment for learning and opportunities for personal/professional growth.

We’re looking for a Fraud Specialist to serve a integral role as part of our Risk Team. The responsibilities for this role will include working across many functional areas to improve the tracking and processing of fraud claims reported by customers, improving our fraud rule accuracy, as well as assist with developing new risk models. Supporting the team in handling audit and compliance requests. This role will also be responsible for providing support to the Customer Success Team and to Dave members with regard to Visa claims processing, card issuance and declined Visa/ATM transactions. Ensures excellent claim resolution to customers while complying with established procedures. The Risk Team protects Dave members of financial harm and we need a customer-centric person with strong problem solving and communication skills.

Key Responsibilities

• We’re looking for a Fraud Specialist to serve a integral role as part of our Risk Team to protect Dave members from financial harm
• Review suspicious account and transaction events using internal and external fraud tools, and take action in accordance with Dave’s risk policies 
• Determine processes & procedures to ensure proper fraud mitigation
• Interfaces with other customer success agents, members and branch personnel with regard to potential visa or ATM fraud claims and any issues with regard to the usage of Visa Debit Cards 
• Research and analyze data to detect fraudulent activity, and develop opportunities for minimizing fraud and avoiding false positives 
• Drive innovation throughout our account and transaction review program
• Independently determine and recommend an appropriate course of action following fraud detection 
• Work with Product and Engineering to develop and test fraud detection machine learning models and queues 
• Help identify process improvements and contribute to key projects and initiatives supporting fraud prevention 
• Remain up to date on regulatory requirements for commercial banking partners included but not limited to AML, BSA, KYC
• Support internal and external audits, and due diligence requests 
• Support ad-hoc projects and/or other categories, as assigned 

Experience Required

• Minimum 3 years in a fraud specialist/management position for a financial institution, payment processor, fintech, or similar business conducting fraud risk management and driving fraud prevention operations
• Minimum 3 years of experience using reporting/query tools such as Brio, MS Query, MS Access, Excel (e.g., pivot tables, lookups, etc.), Crystal Reports or Business Objects and Falcon system/scoring 
• 2 yrs experience detecting, analyzing, summarizing, and reporting fraud patterns
• 1 yr experience using SQL & completing complex data analysis 
• Experience working with banking Regulations E & CC 
• Basic understanding of NACHA Operating Rules 
• Basic understanding of BSA/AML principles including KYC requirements, due diligence/ enhanced due diligence

Benefits & Perks

• Premium Medical, Dental, and Vision Insurance plans

• Insurance premiums 100% covered for you and your dependents

• Competitive salary and equity compensation packages

• Generous and flexible PTO

• Catered lunch 3x/week

• Voluntary life insurance plan

• Voluntary worksite benefit plans for accidents, critical illness and hospital indemnity

• Flexible work hours

• 401(k) savings plan

• Central location

• Generous paid parental leave

• 1UP Wednesdays where you can teach or learn something new from a fellow Dave

• An open and fun office space with room for socializing - outside patio, hammock, and basketball hoop

• A collaborative environment with opportunities for learning and growth

Dave Inc is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, ethnicity, religious creed, color, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, sexual orientation, marital status, age, status as a protected veteran, status as an individual with a disability, medical condition, or any other category protected by applicable federal and state law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history.