About the Position:

As the Senior Manager of Compensation Insights & Analytics, you’ll play a key role in directing the Revenue Organization toward strategic goals and operational effectiveness set forth by the business. You will partner with our Sales, Onboarding, and Restaurant Success teams and leadership to drive revenue and lead reporting and insights for the Revenue Organization to make data-driven decisions. In this role, you will help build and improve Revenue Team compensation planning, own productivity reporting, and headcount modeling, budget management support and define, report, and analyze KPI’, project success metrics, and critical business metrics. 

This role is for a self-starter and problem solver with incredible ability to influence our organization and work cross-functionally with nearly all teams. We’re looking for a team player, who can think quickly on their feet, and navigate a rapidly growing organization to get things done at high velocity and with superb quality. 

About the Team: 

ChowNow is unique among tech startups in the restaurant space. We power branded online ordering systems for independent restaurants across North America – via websites, Facebook, Google, and through branded iOS and Android apps – and we do it all for a reasonable monthly fee regardless of order volume. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners. And the same goes for our workplace. 

Diversity, teamwork, and mutual respect are among our core company values. And we pride ourselves on giving our teams plenty of opportunities to make their mark. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. And as we expand to new markets, further spreading the word about the ChowNow difference, those opportunities to create, build, and grow will only increase. If this sounds like the kind of workplace and the kind of mission, that appeals to you, we’d love to talk. 

Learn more by checking out our reviews on Glassdoor (they’re excellent). Together we can preserve neighborhood flavor, one restaurant at a time.

This role reports directly to the Senior Director of Revenue Operations and may manage 3-5 Analyst level direct reports with future team growth.

In this role, your responsibilities will include:

• Partnering with Revenue, Data and Business Systems teams to identify, define and track KPIs and metrics that can be standardized and scaled across the organization.
• Partnering with Revenue and Finance leadership in building and managing Revenue team budget, headcount, performance goals and compensation plans.
• Drive modeling and process improvements for calculating monthly commissions and quarterly bonuses and providing business analyses for the Revenue Org.
• Partnering with HR and Revenue Directors to launch market compensation benchmark analyses and workflows.
• Partnering with HR and Legal to scale the current process for Revenue Team Compensation Plan creation (new roles) and update (existing roles). 
• Provide reporting and analytical insights to drive workflows and critical business decisions for Enablement, Deal Desk, Sales Engineers and other Revenue Operations functions.

Within 30 Days You’ll:

• Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience)
• Learn the suite of ChowNow products; be able to discuss the ChowNow origin story and be able to strategize with your reps
• Learn the ChowNow Sales process and methodology
• Partner with Revenue and Finance leadership in Budget and Headcount planning, revenue forecasting and productivity goals
• Learn current Revenue team Compensation Plans and processes
• Support the implementation and launch of new Compensation tool for the Revenue teams
• Dive into Sales, Onboarding and Restaurant Success operational reporting & analytical needs 

Within 60 Days You'll:

• Partner with Revenue, Data and Business Systems teams in building scalable enterprise reporting to identify and track KPI’s and metrics that can be scaled across the organization (CAC, LTV, MRR, ARPU, Churn, etc.)
• Own quarterly bonus goal setting and reporting for Revenue Team leadership
• Own Quota, Commissions and Bonus plan change impact analysis
• Own new Commissions and Bonus Plans modeling with Revenue and Finance teams and Comp Plan creation process with Legal and P+C teams
• Cross-train on Commissions and Bonus plan administration and calculations for submission to Payroll team to provide operational coverage, business continuity and further optimize Revenue Team Commissions and Bonus plan modeling for existing and new roles.
• Create and prioritize Sales, Onboarding and Restaurant Success operational reporting & insights roadmap

Within 90 Days You’ll:

• Finance POC for collaborating on margin analysis, pricing analysis, productivity analysis and break-even analysis using customer acquisition costs
• Influence product, sales, service and finance teams through presentation of data-driven presentations and proposals
• Implement best practices in reporting, analysis, data integrity, and documentation
• Own reporting and analysis requirements for Compensation tool views
• Partner with Revenue Leadership, P+C and Recruiting teams to evaluate Revenue Team Compensation against Market Benchmarks and launch ongoing process for this new workflow

You Should Apply If:

• You have 7+ years of experience in Business Analysis, with 3-5 years managing direct reports and a track record of driving strategic decision-making with Sales, Marketing and Operations. You have excellent analytical and systems-thinking approaches to problem solving, with a proven track record of matching team needs with enablement solutions.
• You are focused on results, a self-starter, and have demonstrated success in using analytics to drive the understanding, growth, and success of products, teams and organizations. 
• You are an effective communicator to various audiences and frequently collaborate with cross functional teams. 
• You have the capacity to remain flexible, adept at learning new tools and independently problem solve at high velocity and confidence.
• You have the ability to implement new systems and processes within a team atmosphere
• You have advanced expertise in Microsoft Excel and proficiency in other Office tools, Google Suite, Salesforce and JIRA.
• You have experience working with large data sets, enterprise reporting and dashboards and data visualization tools such as Tableau. 
• You have applied experience in data visualization and producing meaningful metrics for business operations.

About Our Benefits:

• Competitive compensation
• Ongoing training and growth opportunities.
• A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
• A remote first culture and monthly stipend offering flexibility to work where you want and how you want.
• Rock solid medical, dental, and vision plans.
• Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
• 3 weeks paid vacation; paid holidays; we expect you to work hard, but still enjoy your personal life
• 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
• 401(k) Matching
• Employer-contributing student loan assistance program.
• Commuter benefits (including Uber Pool).
• Employee Stock Incentive Plan.
• Pet insurance for your fur babies
• Quarterly Industry Speakers Series.
• Quarterly Tech Events (Women, LGBTQ, Diversity, Inclusion).
• Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
• Enough freedom to spread your wings while still holding you accountable.
• Fully stocked kitchen and cold brew on tap.

As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

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