Our mission at JOANY is to make buying and using health insurance simple and transparent. Using data, machine learning + humans, we are personalizing healthcare for the consumer. Using our web platform anyone can buy the best health insurance for their specific needs within minutes.
We’re looking for a passionate Research Director to lead user and marketing research at Joany. As Research Director, you will observe and analyze user behavior to provide actionable insights to help develop Joany’s customer experience. Working with the Designers, Product Managers and Marketing, you’ll plan and execute studies that will inspire and influence others to develop product and feature improvements and marketing.
What You'll Do
- Design, plan and conduct ethnographic research studies.
- Design and lead remote and on-site usability studies, interviews according to plan and budget.
- Documenting, analyzing and presenting research findings in a compelling manner with actionable business recommendations.
- Design, plan and analyze marketing, brand and site experience surveys.
- Collaborating with Experience Designers, Visual Designers, Product Management and the Marketing team to deliver qualitative and quantitative recommendations and feedback.
- Apply a broad research toolkit to recommend research initiatives in collaboration with Design teams, Product Management and Marketing.
- Build a culture anchored in deep customer understanding. Own the holistic customer journey and identify the biggest opportunities in the experience.
- Engage and manage research and recruitment vendors where necessary.
- Build out research team as the needs grow.
What You'll Bring
- BA/BS degree with an emphasis in User Centered Design, HCI, Human Factors, Cognitive Science, Experimental Psychology, Anthropology, Information Science or related field.
- 8+ years as a key member of a user-experience design team participating in the complete product development lifecycle of successfully launched digital products or applications.
- Knowledge and experience running and moderating ethnographic user research (contextual inquiry preferred), usability, and UX design methods with a focus on human-computer interaction for digital products.
- Experience with both qualitative and quantitative research methodologies.
- Strong knowledge of user-centered design best practices and principles.
- Exceptional interpersonal, collaboration, presentation and communication skills.
- Familiarity with web and mobile technologies.
- A desire for continuously learning and evolving!
- Benchmarking (evaluating competitors using qualitative and quantitative data)
- Experience using any of the following would be useful: video editing tools, Usertesting.com, data visualization software.
- Experience with Brand measurement, CX measurement and journey mapping.
What You'll Get
- Beautifully Designed Collaborative Space in DTLA
- Competitive Equity and Salary Packages
- Full Coverage Health + Dental Insurance
- Open Time Off
Why JOANY We are a data-driven company with the desire to change the status quo of health care. Together with a relentless focus on customer service, we aim to make health care transparent and easier to navigate. Be a part of something larger than ourselves by helping millions of people across the U.S. get health insurance they can actually use. As an early-stage employee, you will be uniquely positioned to learn extensively while solving complex problems that are impactful to our customers and critical to our company’s success. Work with a team that values respect and emphasizes growth through mentorship rather than management. This is a great opportunity to leverage your skills to have a huge impact on the world. Your creative and technical expertise will directly help consumers across the U.S. get the care that they deserve. #joinusatJOANY