At DIRECTV, we're connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Innovation powers all that we do, and our groundbreaking solutions deliver compelling communication and entertainment experiences to millions of customers worldwide. As part of our team, your next big idea could be our newest innovation. Here's your opportunity to combine your passions for entertainment, media and technology to transform our company and your career.
This is a work from home position that can be located anywhere in the United States. #virtualwork #virtualjob #LI-remote
The Professional Advanced Analytics Manager uses advanced skills in the use of predictive modeling, statistics, trend analysis, and other data analysis techniques to collect, explore, and identify the right data to be analyzed from internal and external sources to predict Call Center sales and non-sales performance or explain performance trends.
What you'll be doing:

• Gathers, analyzes, and interprets a wide variety of data to identify causal relationships, trigger points and ultimately make predictions on Call Center performance. Forecasting may include video sales, churn, call repeats, transfers, and VOC metrics.
• Participates in the annual planning process, throughout the year builds and updates the forecast as need to ensure accuracy while providing targets that boost Call Center performance.
• Develops user self-service dashboards, reports, charts, tables, and other visual aids in PowerBI in support of plan of record, forecasts, best views, and actual performance.
• Quantifies significance of data variances, applies an array of statistical methods ranging from traditional to newly- developing within the Big-Data space.
• Uses basic machine learning / AI techniques to build models that support decision making.
• Advises business partners with regards to patterns and relationships in data to recommend business direction or outcomes.

What you'll need:

• College degree in Statistics, Analytics, Business, Information Systems, Mathematics and or Computer Science or relative experience in related fields; Data Analytics, Machine Learning, or Business Analyst.
• Typically possesses strong understanding of internal business segment or stakeholders and strong presentation skills.
• Typically requires 5-8 years related experience in forecasting, performance management, dashboarding, advanced analytics, big data, and relational database structures.

Supervisory: No.
Desired Skills:

• Planning and Forecasting
• Business Assessment
• Data Analysis - Software
• Data Mining and Data Science
• Data Movement Tools
• Graphic Visualization
• Dashboarding
• Informatics/Information Sciences
• Programming Languages
• Statistics and Actuarial Modeling

This position is subject to the DIRECTV COVID-19 Vaccination Policy. Click here for additional information.
Our Sr Advanced Analytics earn between $95,500 - $190,900 depending on geographic location. Not to mention all of the other amazing rewards that working at DIRECTV offers. From health insurance, tuition reimbursement and paid time off to discounts on products and services, just to name a few.
Ready to join our team? Apply today!
RSRDTV
Job Posting: Aug 15, 2022, 10:49:35 PM
Schedule: Full-time
Job Level: Senior Associate/Second Level Manager