Logistics Analyst at Universal Music Group

| Greater LA Area
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We are a leading Consumer Products Company in the Media and Entertainment Sector. We produce, distribute and promote the most acclaimed and commercially successful entertainment product to delight and entertain fans around the world. The specific group is responsible for managing the end to end Supply Chain to set up, manufacture and distribute time sensitive media product to a very demanding retail and consumer market.

How we LEAD: 

The Logistics Analyst will manage daily sales order processing and communication with the distribution center, internal cross-functional teams, and to our larger retail customers. In addition, the role will be responsible for gathering and analyzing data, observations and trends and reports to present a clear picture of the customer's account and ways to improve it. The initial focus for the Analyst will be to manage the Amazon account with cross training in other areas of the business.

How you'll CREATE:

Logistics Analyst Responsibilities:

Order Management

  • Analyze orders and develop optimal load plans to ship product to multiple Amazon Fulfillment Centers
  • Enter or process orders received via EDI into the order management system
  • Ensure order fulfilment on time and follow up to ensure successful delivery
  • Provide customer service coverage over telephone and email
  • Assist with queries originating within Manufacturing and Distribution Centers in relation to orders, deliveries, product information and release dates
  • Manage aspects of the returns administration process for key accounts
  • Process system changes to master data related to key accounts
  • Liaise with 3PL's and operational team members
  • Provide back up support to other team members in the Customer Service Department

Data Analytics

  • Collect and analyze data from supply chain systems and data warehouses, prepare reports as needed to facilitate and recommend actions to ensure optimal performance for the Amazon account
  • Analyze customer order behavior and identify opportunities to improve operational efficiencies and reduce cost -to -serve
  • Assist with the development of efficient processes for retrieving and analyzing data
  • Focus on continuous improvement, consistently look for ways to improve current processes, procedures, and methodologies in an effort to reduce cost, improve efficiency, and increase the in-stock rate
  • Performs special projects and ad hoc analysis as requested by management


  • Take ownership of KPIs, results and continuous improvement as well as personal performance targets
  • Generate weekly, monthly or ad hoc reporting and data modeling on key metrics, trends, and costs to be shared with Supply Chain Management
  • Strong team player and collaborate well within the Customer Service team and with other UMG Operations Teams to improve end to end business processes

Bring your VIBE:

  • 1-2 years' experience and proven, positive track record in an analyst role, and demonstrated proficiency with reporting and analytic tools
  • A minimum of 1-2 years of experience in a customer facing role
  • Any experience with Amazon Vendor Central will be beneficial
  • Basic transportation knowledge needed to build and plan loads for delivery to Amazon Fulfillment Centers
  • Bachelor's Degree preferred

Analytical Skills

  • Strong analytical and math skills, including gathering data, analyzing data using tools like Excel to turn data into accurate & concise management summaries with recommendations and action plans
  • Demonstrated ability to analyze data and trends, make educated conclusions based upon data, prioritize and execute transactions driving real results
  • Knows how or where to obtain information; is resourceful
  • Attention to detail & Accuracy

Time Management Skills

  • Manages timelines; deals effectively with pressure
  • Prioritizes work activities; plans and stays organized in order to meet commitment and productivity standards of day to day process requirements
  • Able to work independently with limited supervision
  • Is a highly detail oriented individual

Communication Skills

  • Good communication skills, both written and oral
  • Expresses written ideas, thoughts, facts, and recommendations in a clear, convincing, and organized way
  • Ability to effectively relate to and communicate with people at all levels of the organization, including supply chain partners

Other Necessary Skills & Key Attributes

  • Takes initiative and seeks increased responsibilities
  • General understanding of sales order management, including logistics and general warehouse operations
  • Positive attitude and team player
  • Problem solving and decision-making skills
  • Strong working knowledge of Microsoft Office applications (Access, Excel, PowerPoint, Visio, etc.)


  • Required: English
  • Any other language is an asset

Perks Playlist:

  • Competitive Compensation Package including Salary, Benefits and Generous 401k Savings Plan
  • Paid Time Off – Paid Holidays, "Gift Week", Summer Fridays
  • Student Loan Repayment Assistance
  • Employee Developmental Support
  • Annual Gym Reimbursement Package
  • Pet Insurance, plus much more!

Universal Music Group is an Equal Opportunity Employer.

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UMG IT is primarily based in Woodland Hills, a neighborhood bordering the Santa Monica mountains in the San Fernando Valley region of Los Angeles
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