About Us  

About the Role

The Fraud Analyst will be responsible for monitoring and reviewing e-commerce sales orders on a daily basis, identifying any trends and patterns of fraud or credit card misuse.

Responsibilities

• Monitor and review e-commerce transaction data and Fashion Nova member accounts for suspicious activity and potential fraudulent activity.
• Approve or cancel sales orders in accordance with pre-established fraud guidelines.
• Assist customer service representatives with customer inquiries or issues regarding customer accounts and order statuses.
• Verify all fraud-related documentation in order to perform due diligence on any fraud-related activities.
• Perform administrative and clerical tasks such as filing, following up on email correspondences, and data entry.

Required Skills

• 1-2 years of fraud prevention experience required. 
• Work experience in e-commerce, electronic payment fraud, risk operations, or credit card industry regulations is preferred.
• Must be able to effectively multi-task in a fast-paced environment with a heavy workload.
• Must be highly attentive to detail.
• Must be available weekends and Holidays.
• Must have excellent written and verbal communication skills.

Benefits

• Employee Discount
• Medical, Dental and Vision Coverage
• 401k Match
• Kitchen stocked with snacks and drinks
• Weekly catered food, fun events, raffles and free FN swag  
• Summer Fridays at HQ
• Company Sponsored Parties
• Team bonding events and programs to strengthen relationships with co-workers

Fashion Nova, Inc. is an equal opportunity employer committed to a diverse workplace environment.  

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