OPSkins is looking for a Fraud Analyst who is inquisitive with an eye for details. You must enjoy the thrill of using data to discover trends and have the skills to clearly communicate what you found. As a key member of the Fraud team, you will work with cross-geography teammates and are comfortable using sophisticated reporting and anti-fraud tools to corroborate findings and deliver measurable results. You understand that serving our customers must take precedence over harsh anti-fraud rules, and are willing and able to approach each task with that in mind. As a Fraud Analyst, you must be committed to proactively identifying fraud and preventing potential loss, but be mindful of the customer sitting on the other side of the computer screen.
RESPONSIBILITIES:
- Investigate all cases of actual or suspected fraud and non-compliance
- Identify, analyze, and interpret trends or patterns in data.
- Serve as a critical team member during investigations through data gathering, analysis, and reporting.
- Determine existing fraud trends by analyzing accounts and transaction patterns using internal systems and 3rd party fraud tools
- Identify potential vulnerabilities, outliers, and/or gaps in process, systems, and/or operations through data analysis.
- Responsible for research and analysis of account activity to assess levels of risk and fraud
- Monitor fraud alerts, provide data analysis to support resolutions and lead fraud recovery processes
- Manage project strategies including monitoring project processes and results
- Review queued transactions and independently determine if the transactions are fraudulent or legitimate
- Constantly monitor marketplace transactions for abnormal behavior
- Maintain fraud analysis models to improve efficiency and effectiveness of company systems
- Determine existing fraud trends by analyzing accounts and transaction patterns using internal systems and 3rd party fraud tools
- Resolve disputes and chargebacks
- Work with remote team members located in different parts of the world
- Brainstorm with team to recommend anti-fraud processes for changing transaction patterns and trends
REQUIREMENTS:
- Fast learner with ability to grasp new technical skills quickly
- Analytical and detail-oriented with the ability to think logically and reasonably
- 2-4 years of experience with digital goods fraud
- Ability to pay attention to details and be organized
- Ability to work under pressure and meet deadlines
- Ability to communicate effectively both orally and in writing
- Advanced Microsoft Excel/Google Sheets (pivot tables, vlookups, etc)
- Able to work independently with minimal supervision
- Experience with SQL a plus
- Experience with Domo a plus
- Experience with Sift Science a plus
- Knowledge of CSGO and Steam Marketplace a plus
WORKING CONDITIONS
- Occasional off-hours meetings and conference calls, on-call and periodic overtime
- Ability to switch contexts quickly and often, from customer to customer and from topic to topic with minimal preparation; maintain constant awareness of high-priority issues
EDUCATION
- University degree or College diploma in Business Administration, Computer Sciences or related field from an accredited learning institution
CERTIFICATIONS
- Fraud Prevention certifications will be considered