Data Analytics Manager

Route is a one-click premium shopping experience for online ordering, and the only way to view all of your online orders, from any merchant, in one place. Online shoppers can insure and visually track everything they order online in one centralized app. E-commerce merchants from boutique brands to household names can add Route to their website empowering one-click solutions for their customers for shipping insurance, visual package tracking, and one-click claim handling. With offices in both Silicon Slopes, Utah (HQ) and Santa Monica, California, Route embodies a creative lifestyle partnered with innovative tech to build a one of a kind global brand.

About the Role

The ideal candidate for the role is passionate and ready to work in a dynamic, fast-paced environment at the intersection of e-commerce and technology. 

As a Data Analytics Manager on Route's Consumer Growth team, you will place quantitative frameworks around the products we create, our users, and our business. In this critical position, you will leverage studies and suggest data-driven solutions to enable your key partners to draw relevant conclusions across the product verticals. This role requires excellent attention to detail, the ability to work cross-functionally, growing teams and effective communication.

What You'll Do

• Be the primary partner for cross-functional stakeholders to define and understand key product KPIs and business metrics
• Anticipate analytical needs of the business, design diagnostic solutions, and deliver highly polished data products and insights
• Apply your expertise in quantitative analysis, data mining, and data presentation to see beyond the numbers and understand how users interact with both our consumer and business products.
• Identify the opportunities most important for growth, to remove barriers for product adoption, retention, engagement, and monetization
• Understand funnels, ecosystems, user behaviors, and long-term trends in adapting our products to identify opportunities for step-changes and angle changes in growth.
• Implement event tracking across product verticals and define and analyze metrics that inform the success of these features
• Design experiments to drive product direction with iterative innovation and measurement
• Own data collection and product instrumentation implementation and quality assurance
• Work with business, product, engineering, and design to influence and inform teammates' decisions throughout the initiative lifecycle

What You'll Need

• Bachelor's degree in Engineering, Statistics or a related field
• 3+ years of hands-on and/or management of analytical work experience designing, building, and evaluating analytical datasets with strong focus on action-oriented outcomes
• 2+ years of leadership experience, including people management, mentorship, technical leadership and project management
• Extensive experience collecting, validating and analyzing data and crafting an actionable story for technical and non-technical audiences
• Experience operationalizing analytics in “big-data” environments and implementing data insights into actionable strategic plans
• Expert SQL skills for querying, advanced analysis, performance optimization and persisting data
• Excellent data visualization skills with tools like Tableau, Looker, ThoughtSpot, MicroStrategy, etc.
• Familiarity with data science programming languages like R and Python is a plus
• Demonstrated understanding of data warehousing and ETL concepts including data pipelines, engineering, data quality and business logic
• Experience in building financial and data models with predictive outcomes
• Excellent relationship management and the ability to work across business teams and functions
• Ability to project manage and comfortable working in a fast-paced, highly iterative environment
• A high sense of accountability with an ability to multi-task and schedule work effectively
• Outstanding verbal and written communication and presentation skills

Bonus

• Technical background and programming experience–especially R or Python.
• Experience with product design or product wire-framing tools.
• Experience with software development/coding and working closely with software engineers.

Benefits

Route offers an array of benefits including generous salaries, stock options, 100% healthcare coverage, and an unlimited PTO policy.

Route is an Equal Opportunity Employer. We embrace diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.