Customer Quality Assurance

| Santa Monica

PatientPop is building a team of Quality Assurance Analysts to take our platform nationwide! PatientPop is the first practice growth platform for healthcare providers — transforming the way every doctor promotes and advances their practice.

As a Quality Assurance Analyst, your job is to ensure that our customers have gone through the proper implementation process so that they are set up for success at the time of product launch. This role reports to the Manager of Customer Quality Assurance in the Customer Success team.

Want to be a part of our rapidly growing team? Apply today!

What you’ll do:

  • Ensure quality of live sites keeping SEO, functionality, and user experience in mind.
  • Review website content, ensure overall design is appealing and appropriate, and SEO elements are configured.
  • Test features of the product to ensure that data feeds into the customer’s online portal.
  • Document and track any issues that could prevent the customer’s online presence from reaching its full potential.
  • Assist the onboarding teams by troubleshooting websites in their pre-launch and post-launch phase.
  • Act as an internal subject matter expert to customer-facing teams such as Implementation and Customer Success Managers.
  • Meet minimum productivity goals.

We’d like to see:

  • College degree or equivalent education and work experience.
  • At least 2 years of professional experience, preferably in a role focused on SEO, performance analysis or user experience.
  • Demonstrated knowledge of search engine optimization (SEO) and other forms of local online or digital marketing.
  • Outstanding analytical, problem-solving, organization and multitasking skills.
  • Proven ability to drive results under pressure and in the face of ambiguity.
  • Skilled communicator, both verbal and written.
  • Recognition of a high growth tech environment that change is constant.

Perks and benefits:

  • We offer a fun startup environment, and exceptional learning opportunity with 3X entrepreneurs.
  • Competitive compensation structure.
  • An opportunity to get in on the ground floor of our rapidly growing company!
  • Promotion and growth opportunities.
  • Health, dental and vision insurance.
  • An incredible team of smart and supportive people.

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • Google AnalyticsAnalytics
    • AxureDesign
    • InVisionDesign
    • SketchDesign
    • MoqupsDesign
    • Google DrawingsDesign
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM

Location

A block from Ocean Ave., the beach, tons of restaurants and Third Street Promenade: eat, sunbathe, shop -- or do all three -- on your break.
214 Wilshire Blvd, Santa Monica, CA 90401

Insider's spotlight

What’s the vibe like in the office?

There's a lot of chemistry. All of us are, honestly, really good friends. I know that sounds cheesy and everybody probably says that, but we do a lot of fun stuff together outside of work. Those relationships make communication and collaboration that much stronger during work.

Kirsten

Manager of Customer Success

What kinds of technical challenges do you and your team face?

We are currently working on ways to streamline our internal workflows. I love creating and improving our automation tools so that our implementation managers can focus more on their providers and less on the backend.

David

Web Administrator

How does the company support your career growth?

PatientPop allows the flexibility for us (graphic designers) to push our platform's limits and learn how to create within boundaries, which is vital to the success of any artist.

Patric

Sr. Website Designer

At PatientPop, we’re big believers in transparency. It’s important to Travis and myself that we arm our employees with all of the information they need to make decisions. We empower them to make those decisions autonomously.

Luke

Co-Founder and Co-CEO

On the engineering team, everyone from interns all the way to a Sr. Engineers are given a lot of autonomy and responsibility. So you’ll notice as early as your first day, you're already working on the product and with the team to get something delivered. That's really unique.

Aashin

Director of Engineering

What are PatientPop Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
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