PatientPop is the leader in practice growth with the only all-in-one solution that empowers healthcare providers to improve every digital touchpoint of the patient journey. As experts in the healthcare technology space, PatientPop makes it easy for providers to promote their practices online, attract patients, and retain them for life.

We've grown from a small, scrappy team to a workforce of 400+ driven individuals who are committed to scaling smarter. As we move into our next phase of growth, we're looking for passionate and dedicated people to focus on innovative solutions while ensuring that we maintain a superb customer experience. That, in part, means finding highly qualified candidates who want to invest their energy to align with our company's long-term goals.

Are you ready to really dig into a new role? We're looking for you.

Why you're important to us:

The role of the Customer Quality Assurance Analyst is integral to the success of PatientPop’s onboarding team. As a Customer Quality Assurance Analyst, you will review the work of several teams to ensure we are launching a product that sets up our customers for long-term success and satisfaction on our platform. The Customer Quality Assurance Analyst’s primary focus to assist other onboarding teams in following best practices regarding SEO, User Experience and Product Functionality. Our websites can’t launch without your final approval.

How you will contribute:

As a Customer Quality Assurance Analyst, your job is to ensure that our customers go through the proper implementation process.  You will review the work of several teams to ensure we are launching a product that sets our customers up for long-term success and satisfaction at the time of product launch.

The priority is to make sure we are setting our customer up for success. Overall website functionality at time of launch depends on you. C website best practices, considering the user experience, and efficiently communicating the website needs will be your focus. You will work with multiple customer onboarding teams and serve as the final frontier to safeguard the accuracy of production across the organization.  The Customer Quality Assurance Analyst’s primary focus to assist other onboarding teams in following best practices regarding SEO, User Experience and Product Functionality. Our websites can’t launch without your final approval.

Skills you'll bring:

• One or more years of experience working in a Customer Onboarding environment.
• Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions
• Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail
• Ability to interact with client facing teams at various levels of technical and non-technical depth
• Excellent verbal and written communication skills
• Resourcefulness. You are known as someone who can find solutions to problems you have never encountered before. 
• Ability to thrive in a constantly changing startup environment. Things move pretty fast around here, so being able to adapt to new situations is important.

PatientPop has one simple mission: help healthcare practices thrive. Our solution is the leading all-in-one practice growth platform that's HIPAA-compliant and helps providers promote their practice online, attract patients, and retain them for life.  Learn more at patientpop.com

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

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