Business Enablement Specialist at TeleSign

| Marina Del Rey & Playa Vista
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Business Enablement Specialist

Key responsibilities

  • Advanced knowledge of global SMS requirements, staying well-informed of regulatory changes that affect delivery of SMS across the world.
  • Perform on-going analysis of new and existing customer SMS use cases/message content to ensure compliance with TeleSign and country specific SMS requirements.
  • Creating and maintaining procedures for testing, troubleshooting, configuring and whitelisting global SenderIDs.
  • Work in partnership with TeleSign’s Carrier Relations Team, acting as SMS compliance liaison between TeleSign and our global SMS providers.
  • Support any Voice or Inbound Messaging-related request by acquiring required Global Mobile/Cloud Numbers, testing MT/MO delivery, configuring Numbers and creating billing cases if needed..
  • Create and maintain SenderID repository for Inbound Messaging/Voice Use Cases.
  • Create and maintain Inbound Messaging Coverage and create customer-facing Inbound Messaging Best Practices.
  • Develop improved processes that supplement existing procedures for U.S. & Canada market.
  • Create and maintain customer facing documentation, focused on global SMS requirements and country specific requirements.
  • Ensure the department Wiki is updated and maintained with the latest global SMS information.
  • Support the Routing team’s management of global SMS delivery by handling the SenderID procurement and launch process.
  • Serve as a Compliance resource for global Client Services and Sales teams, in a customer facing capacity as needed.
  • Identify and define requirements for technical tools and solutions that support increased efficiency, visibility and overall improvements. Continually communicate the details and status of these projects within your team and across applicable business units.
  • Closely follow the status of new US/CA programs and short codes to ensure smooth launch.
  • Create and manage a detailed matrix of all TeleSign short codes, services and programs.
  • Continually monitor and confirm all message content is compliant with the latest carrier and TeleSign guidelines. Escalate content concerns to management on an as needed basis.
  • Process new short code applications and closely follow the status through approval.
  • Mentor junior team members.

Essential requirements

  • Bachelor's Degree.
  • 5+ years of experience in Business Enablement
  • Advanced understanding of SMS delivery and features, SenderIDs and Inbound (2way) Messaging.
  • General knowledge of other TeleSign products.
  • Advanced knowledge of all Routing internal tools and systems.
  • Proficient using Microsoft Office, ticketing & CRM systems, and web conferencing tools (Skype, Lync, etc.)
  • Advanced user of Salesforce, Confluence and JIRA.
  • Professional experience with short code SMS delivery, mobile carriers or aggregators is a plus.
  • General knowledge of U.S. carrier guidelines or familiarity with the Mobile Marketing Association Consumer Best Practices or CTIA Cross Carrier Guidelines.

We are offering

  • Good compensation - Competitive salary plus benefits package. 
  • Career development opportunities. 
  • Challenging but also a friendly working environment. 
  • And much, much more! 

About TeleSign:

Our global team consists of the best and the brightest in the industry and we treat them as such. We provide a variety of excellent benefits ranging from the standard: 401(k) matching, free lunches, generous PTO, and flexible schedules to the not so standard: quarterly performance bonuses, in-house massages, our state of the art office with panoramic views of the marina and hills, and so much more! ;) 

Telesign does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • DjangoFrameworks
    • FlaskFrameworks
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • PhotoshopDesign
    • InDesignDesign
    • Adobe XDDesign
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • WrikeManagement
    • WordpressCMS
    • HubSpotCRM
    • SalesforceCRM

Location

TeleSign’s global headquarters is located just steps from the beach in Marina del Rey and provides breathtaking views of Santa Monica & Hollywood Sign
TeleSign Tells Employees with Ideas: Great, Make Them Happen
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An Insider's view of TeleSign

How does your team reward individual success?

It’s great to be successful at TeleSign! Managers are very good at recognizing achievements and inspiring you to go do more. And on the top of that - we have annual achievers’ trip for 20 top performers! Every year we travel and have fun in one of the most exotic and adventurous places in the world!

Maja

Principal Customer Success Manager

How do you collaborate with other teams in the company?

As a member of the marketing team, I create our content. One way in which we collaborate is on the putting green in the sales corner. I hold a daily standup with them and pitch ideas over a putting competition. I simultaneously help drive revenue for the company and improve my short game.

Dave

Communications & Content Marketing

How does the company support your career growth?

I started at the company 6 years ago in Sales Development. Since then, I’ve done business on 4 continents and 11 countries. I have had the opportunity to experience firsthand how digital transformation is shaping the world we live in and creating new opportunities and challenges for those that can operate in an ever-changing business landscape.

Andy

Sales & Strategic Alliances

How do you empower your team to be more creative?

Providing the freedom and space to operate, we encourage our teams to innovate constantly, using their creativity to land on new and exciting outcomes.

Tim

Chief Financial Officer

What makes someone successful on your team?

To be successful at Telesign you need to be passionate, driven, and have a great attitude. If you are motivated to learn new technologies, help refine our process or conceptualize solutions, you will fit right in. We are big advocates of diversity and inclusion and we love how different we all are here.

Ben

Director, WW Customer Success

What are TeleSign Perks + Benefits

TeleSign Benefits Overview

TeleSign’s global HQ is located just steps from the beach and provides breathtaking views of the Pacific Ocean, Santa Monica Mountains and the Hollywood sign. Perks include an entrepreneurial environment with a flexible work schedule and open PTO. TeleSign provides its employees the chance to grow their career at the cutting edge of digital identity at one of Silicon Beach’s fastest growing tech companies.

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
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