Business Analyst

| Greater LA Area
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Business Analyst

When you love what you do, is it still work? Boingo Wireless is seeking a passionate Business Analyst to work with the Salesforce CRM platform. Assigned to the Business Development team, you will join an existing team of Business Analysts to support internal users with Salesforce tools that make their jobs easier and add efficiency. You will be the first point of contact for users needing troubleshooting help, training, and basic reports/dashboards, escalating requests as necessary. You will work directly with end users and stakeholders to gather business requirements, define processes, and build solutions in conjunction with other business analysts and our engineering department.


COVID-19 update: Yes, Boingo is hiring! Through our vast footprint of wireless networks, Boingo helps the world stay connected to the people and things they love. Our mission is as important now, as ever.

The health, happiness, and welfare of our team – current and future teammates – is our top concern. Therefore, we’re conducting our “in-person” interviews via video. Social distancing can prove the power of virtual connection. We can still get to know one another, while following the latest public health recommendations. So, connect today, and help us continue to connect the world with the people and things they love.

What’s the gist of the job?
  • Support internal Salesforce users (users) with day to day problems, questions and requests
  • Create customized reports and dashboards
  • Work with users to gather requirements and optimize user experience
  • Assess current state and define the future state and business solution and establish metrics of success
  • Translate business requirements into technical solutions and thoroughly test the solution once built
  • Quality-check new features and gather user feedback for usability improvements
  • Deliver training programs to users on Salesforce
  • Develop and maintain training materials including training guides, cheat sheets, videos and demonstrations.
  • Train and coach users to drive maximum adoption of the Salesforce platform
  • Continual development / analysis of training materials for effectiveness to ensure high adoption rate of the tool.
  • Understand business process and translate into technical solutions that are designed responsibly to scale with the organization
  • Ensure the usage and adoption of the tools by users.
 Do you have what it takes?
  • Demonstrate passion / knowledge of, or willingness to learn quickly, the Force.com platform
  • 2-3 years business experience 
  • Demonstrate a history of learning and synthesizing software systems, data and concepts
  • Proactive learner who takes initiative to learn and provide knowledge to others
  • Ability to anticipate and mitigate problems
  • Extreme attention to detail
  • Self-starter 
  • Strong analytic skills; critical thinking / problem solving ability
  • Influence for impact
  • Inquisitive with refined listening skills
  • Excellent communication skills, both verbal and written
  • Business acumen and logic
  • Knack for inspiring communication and sensitive to the needs of others
  • Comfortable presenting in front of others; individuals and large groups
 Bonus points if you’ve got…
  • 1-2 years of Salesforce administration experience preferred
  • Advanced Trailhead badge achievement preferred
  • Salesforce admin certification is a plus, but not required
  • Experience building and delivering training content preferred
  • Bachelor’s degree preferred
Meet Boingo

Boingo Wireless, Inc. (NASDAQ: WIFI) helps the world stay connected. Our vast footprint of Wi-Fi and cellular networks covers more than a million locations and reaches over a billion consumers annually – in places as varied as airports, stadiums, military bases, and multifamily communities. The Boingo platform drives revenue through various products, including Wi-Fi, DAS (cellular), Media, Wholesale, and more.

 We’re an enthusiastic team, dedicated to growing our business by building amazing, valuable products. 

Boingo boasts a super-fun, collaborative work environment, with an annual pool tournament, Halloween costume contest, summer picnic, bowling nights, and more. There’s a kitchen stocked with yummy snacks and drinks, and a well-appointed new mother’s lounge. We offer an incredible benefits package, including unlimited vacation, parental leave, health, dental, vision, 401(k) match, equity, and more. And, our award-winning headquarters, located in Westwood, CA, has 360-degree views of LA, from Catalina to the Hollywood Sign. It’s no wonder we’ve been named among the Best Places to Work in LA five years in a row and counting!

Boingo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
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    • C++Languages
    • GolangLanguages
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    • JavascriptLanguages
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    • RLanguages
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    • SwiftLanguages
    • D3JSLibraries
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    • FlexFrameworks
    • HadoopFrameworks
    • MeteorFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
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    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
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    • Google AnalyticsAnalytics
    • PhotoshopDesign
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    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • DrupalCMS
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • Adobe CampaignLead Gen
    • MarketoLead Gen

Location

10960 Wilshire Blvd Suite, Los Angeles, CA 90024

An Insider's view of Boingo Wireless

How does your team reward individual success?

Boingo’s success is a product of our people, which is why we take pride in creating a work environment where employees feel rewarded. Employees are offered competitive pay, equity in the company (RSU's), attractive bonus plans, 401(k) with employer matching and more. These are just some of the reasons Boingo is an awesome place to work.

Genevieve

Director, Talent Acquisition

What kinds of technical challenges do you and your team face?

Boingoites are faced with challenges every day, but there is nothing sweeter than overcoming a difficult task, together. The perfect example is launching Project Jake. We completely redesigned our UI for Boingo Broadband customers. It launched to much success & a boost in sales and is evidence of the awesome team work and collaboration at Boingo.

Lisa

Senior Marketing Manager

What is your vision for the company?

It’s all about 5G! Our team is currently working on technologies that will be crucial to power 5G. I recently led our team of engineers to a significant milestone when Boingo rolled out the first private LTE network on the 3.5 GHz Citizens Broadband Radio Service (CBRS) band at a major commercial venue—Dallas Love Field Airport.

Kishore

VP, Engineering

What are Boingo Wireless Perks + Benefits

Boingo Wireless Benefits Overview

Working at Boingo comes with more perks than a paycheck. We offer an incredible benefits package that includes equity for everyone, health, dental, vision, 401(k) match, unlimited vacation, 12 weeks paid parental leave, and more! Our award-winning office space in Westwood, CA has 360-degree views of LA - from Catalina to the Hollywood Sign – plus a kitchen stocked with yummy snacks and drinks.

Financial Well-Being
- Competitive pay
- Quarterly Incentive Plan (bonus)
- Company equity (RSU's)
- 401(k) Savings Plan with an employer match
- Flexible Spending Accounts (healthcare and dependent care)

Time to recharge and give back
- Unlimited vacation
- Company match on charity donations

Wellness programs
- Reimbursement of up to $600 per year towards a gym membership for you (and more for your spouse)
- Equinox gym in our Westwood, CA office building (with discounted membership!)
- On-site massage, yoga and stretching

Valuable extras
- Company subsidized electronic devices like smartphones, tablets and fitness devices
- Casual work environment
- Monthly employee events like Hackathons, bowling & cocktail hours
- Lots of free snacks, fruits, veggies and drinks
- Lunches and treats from great restaurants
- Game room with Boingo keg — featuring craft beers
- We even cover the cost of your Costco or AAA membership

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Child Care & Parental Leave Benefits
Child Care Benefits
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, 1-to-many program, Cross-department program, Career mentoring, Leadership mentoring.
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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