Broker Operations Analyst

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JOANY is on a mission to make buying and using health insurance simple and transparent, with a level of service and experience that is unprecedented in this industry.

 

Since launching the platform, they have already grown operations to service all 50 states. In 2017, JOANY became the became the first company in the US to successfully house all data on available health insurance plans for the year, making them better equipped to advise consumers in their selection of an insurance plan than even than healthcare.gov. 

 

Using robust algorithms and data, JOANY helps simplify buying health insurance for consumers buying health insurance on the individual market. Additionally, JOANY’s free concierge tool helps with identifying medical bill errors, researching the best specialists and doctors in their networks, and generally helping people make the most out of their health care plan. 

 

● Founded in 2015

● Based in downtown Los Angeles

● 79 employees with aggressive growth plans in 2018

● JOANY has grown by 2569% in 2016, and 941% in 2017

● Revenue of $25M with 180k customers as of Dec 2017

● Annual addressable market in the US is $14B or approximately 98M people

● 45% of Americans buy their health insurance directly, or approximately 144M people

● $20M in capital raised, with recent $13M Series A led by ​Techstars Venture Capital Fund and ​Foundry Group

What You'll Do

  • Own the maintenance and organization of license renewal dates, health plan appointments, and state compliance dates.
  • Participate in Special Projects that will help uncover new and different verticals within the health insurance industry.
  • Contact insurance companies for appointment related activities.
  • Research and analyze insurance opportunities within each state.
  • Own key enrollment processes (major medical, dental, vision) and understand the enrollment pathways like the back of your own hand.
  • Continuously improve processes and look for ways to make things more efficient.
  • Manage complex and large scale cross-team, cross-functional initiatives.
  • Interface with engineers, data science, customer experience, and product to further define milestones.
  • Proactively raise, manage, and resolve challenges.
  • Quickly learn and keep up with health insurance terms, definitions, and the overall political climate as it pertains to health insurance.

What You'll Bring

  • Preferred at least 1 year experience as an analyst or project manager in a software, SaaS, or systems development environment.
  • Solid technical aptitude in Mac OS, proficient in basic office software tools (Google Spreadsheets & Docs).
  • Ability to take large amounts of information and organize it in a way that is simple and easy to understand and consume.
  • Almost neurotically detail-oriented.
  • Excellent written and verbal communication skills and exceptional emotional intelligence.
  • Natural love for generating simple solutions from complex problems.
  • Strong organizational skills to manage multiple, competing priorities simultaneously, without losing sight of highest priority items.
  • Ability to focus in a dynamic work environment and thrive while responding to unexpected and highly sensitive challenges.
  • Experience working in a fast-paced, startup environment is desired.

JOANY’s culture balances the serious nature and tone of a professional healthcare company with the move-fast and execute tone of a high growth tech company. We believe in working hard and producing, but doing it in a positive and friendly environment where collaboration is rampant. We are all working at JOANY for the same reason - to revolutionize healthcare. To do that, we innovate and execute together every single day - work, teach, learn, eat, and win (or sometimes fail) as a team - a team of A players. You have to want and believe in making health insurance simple and transparent with a level of service that is unprecedented in this industry - for everyone.

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Location

177 East Colorado Blvd, Pasadena, CA 91105

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