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Application Support Coordinator

| Greater LA Area

WHO WE ARE LOOKING FOR:

The Trade Desk Support team is looking for individuals ready for a challenge, ready to learn every day and make a difference in a quickly growing industry. We seek individuals who get excited to dive into the nuances of this nascent market to help us and our clients develop more efficient optimization methods. We want individuals who are motivated by using data-driven solutions to support client efforts to effectively buy advertising through The Trade Desk’s cutting edge platform. The Support team works closely with the Account Management team to address complex questions and requests and to identify areas for improvement.

We’re looking for someone who is enthusiastic about new technology, has not only the existing technical skills to be successful but also the acumen to learn even more; you’ll never run out of things to learn here. You’re comfortable being a mediator between account and technology teams, helping both reach solutions on high-priority technical issues. There is plenty of room for advancement in this role within the department or otherwise within our company that is a meritocracy.

WHAT YOU WILL BE DOING:

  • Multi-task, manage and resolve transactional application support requests
  • Follow pre-defined how-to script to complete assignments
  • Basic puzzle-solving, problem-solving and issue troubleshooting
  • Issue escalation tracking and response management
  • Maintain the company’s ticketing case system; answer, troubleshoot and resolve various technical issues related to our trading platform
  • Take initiative on tickets that can be completed without Development Team assistance
  • Contribute to the company’s Knowledge Base and script library by the creation of new Articles and updating existing ones
  • Assist with screening and hiring permanent support team members for the Support Team
  • Assess team progress and identify needs of the Support Team
  • Coordinate in-depth training on support-related tools and processes
  • Light on-call/after-hours support

WHAT YOU BRING TO THE TABLE:

  • Bachelor’s Degree from a four-year university or relevant substitute experience
  • 0 – 3 years relevant work experience as a support representative in a small or medium sized business
  • Fluent spoken and written multi-lingual skills at a technical level
  • Outstanding troubleshooting, analytical, and problem-solving abilities, along with an ability to collaborate cross-functionally in a fast-paced start-up environment
  • Basic to mid-level SQL and HTML experience
  • Decent Knowledge of Excel and MS Office, including pivot tables, chart-making, and manipulation of large data sets is a plus
  • General knowledge of RTB, DSPs, ad exchanges, aggregators, ad servers, and other optimization platforms
  • Effective time management skills – ability to prioritize and meet deadlines
  • No previous online advertising experience required, but those with experience or internships in online advertising or technology are encouraged to apply

This position does not have review or termination authority.

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • FluxLibraries
    • ASP.NETFrameworks
    • AerospikeDatabases
    • SQL ServerDatabases
    • VerticaDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

Our LA office is located near The Point plaza and is walking distance from the train station in El Segundo.

An Insider's view of The Trade Desk

How would you describe the company’s work-life balance?

It’s not uncommon in our Ventura office for several engineers to go surfing on their lunch break or when the waves are just right. For those of us who can’t seem to swim, we tend to play basketball during lunch. Others like to take hikes behind the office along the hillside, work out or even run along the beach.

Ephraim

Data Specialist

How do you collaborate with other teams in the company?

We work in pods of 3-4 per client. Each pod has a trader, account executive, and account manager. Typically, account managers handle the daily communication with the client, provide platform training, support traders in optimizing/troubleshooting campaigns, and support sales. The three roles are indispensable to each client .

Amy

Account Coordinator

How does the company support your career growth?

Everyone at The Trade Desk invests in each other’s growth. Management is very good about keeping up with everyone and understanding what your career plans are to help work with you in achieving them. The best part is being able to work together with a brilliant team to learn and grow together so you are never alone.

Nathan

Trading Specialist

How do your team's ideas influence the company's direction?

One of my favorite meetings is our monthly product pitch where employees from all over the company get to pitch their ideas to our senior leadership and product teams. We are a product driven company and nothing informs the direction of our business more than having a say in what we should build next.

Alex

VP, Client Services & Strategy

What’s the vibe like in the office?

People come to the office to get their work done, but also want to enjoy their time in the office as well. We all take turns DJ’ing the Bluetooth speaker in the office and taking music requests from others. There’s constant collaboration and communication going on between all teams in the office.

Katie

Senior Account Manager

What are The Trade Desk Perks + Benefits

The Trade Desk Benefits Overview

At The Trade Desk we think what you do outside the office is just as important as what you do inside the office, which is why we offer a range of benefits to help our employees lead a healthy and balanced life. We offer competitive benefits ranging from parental leave to savings and investments plan that help you plan for the future. We have offices around the world and they all have something that makes them unique, whether there's a fridge stocked with local craft beer, or daily ping pong tournaments, there's always something fun happening at our TTD offices.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking

Additional Perks + Benefits

Friendly Nerf wars, Foosball tourneys, and good vibes...our LA office is centered around bringing your whole self to work.

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