At PatientPop, we believe healthcare providers should focus their attention on delivering quality care to patients. That's why we take a holistic approach to improving every digital touchpoint along the patient journey with the leading all-in-one practice growth solution. 

We've helped thousands of providers since our founding in 2014. Along the way, we cultivated an incredible work environment — one of the best, according to Great Place to Work.

Our dedicated team brings a blend of experiences that drives innovation and customer success. Our culture of continuous innovation allows employees to thrive personally and professionally. And our bustling (dog-friendly!) offices are in an enviable location: just two blocks from the beach and around the corner from 3rd Street Promenade.

Now, we want you to be a part of it all.

 How you will contribute:

Working directly with our VP of Business Systems and our CTO you will be in charge of handling hardware and software support, resolving software errors, installing and updating software, on-boarding new hires, developing processes, installing and replacing hardware, and training end-users. You will complete ongoing infrastructure, maintenance, and system checks. Additionally, you are responsible for arranging and implementing office moves, including reinstalling computers, hardware, and cabling. In addition, we are looking for a person eager to grow and learn.

Skills you’ll bring:

• 7+ years of experience working in a fast paced and hyper growth environment
• 2+ years of recent management experience in a technology company
• Basic knowledge of TCP/IP, DHCP, DNS and VPN is needed in this role.
• Should have experience creating new IT initiatives and processes 
• Ability to support both MAC (primarily) and Windows operating systems, software, and perform maintenance as required in-person and remotely.
• Able to champion quality processes to enable scaling of IT infrastructure.
• Should have experience working with all levels of the organization with various levels of technical aptitude.
• Extensive experience managing outside vendors, planning and executing long term projects
• Experience with end-point Protection, you should know how to implement/configure and rollout.
• Experience with Cisco Meraki and OneLogin are essential in this role.
• Experience rolling out and management of device security, asset management and backup solutions in mixed MacOS and Windows environments.

Why you're important to us:

To win and keep our customers love we obsess over efficiency and the ability to understand our clients. Our beautiful products (yes we said beautiful) depend on our ability to streamline processes both internally and for our customers. We’re looking for someone who shares our passion and can work with us to manage and streamline our internal IT processes. We are growing quickly at 400 employees and 3 office locations. You will be part of the team that helps set up employee on-boarding, close help desk tickets, and manage/maintain all IT systems across the company.

In 90 days you will:

Be responsible for managing the computer hardware, handling network, phone wiring, supporting the engineering team and software to ensure smooth set-up of our hardware. This is an exciting and diverse dual role between the People and Engineering Teams.

PatientPop has one simple mission: help healthcare practices thrive. Our solution is the leading all-in-one practice growth platform that's HIPAA-compliant and helps providers promote their practice online, attract patients, and retain them for life. Learn more at patientpop.com

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.