Social Media Content Manager

| Santa Monica

As Social Media Content Manager, your main objective is to develop and manage the process for distribution of content for promoting ROI and satisfaction from our physician clients; creating and publishing search-optimized content for customer blogs, and social media posts; and work to improve efficiencies related to content creation. 

Responsibilities:

  • Define end-to-end Social Media process from onboarding (e.g., editorial calendar) to fulfillment (e.g., daily posts to social sites; monthly blogs), customer reports and billing, and Social Media churn analysis.
  • Identify how Sales, IM’s, DMA’s, and CSM’s play a role in the process and help train these roles in the end-to-end process.
  • Assist the Sr. Manager of Content and Operations, as needed, with the implementation and configuration of a Social Media platform to fulfill customer social media posts and blogs.
  • Create Social Media editorial calendar for clients, driving growth & engagement via social sites such as Google+, Twitter, Facebook, Instagram, etc.
  • Onboard and manage assignments with freelance writers and editors, to ensure deadlines are met and optimized efficiency in editorial workflow
  • Conduct editorial calls with clients and create custom outline and/or content based on customer needs and preferences
  • Stay up-to-date with SEO algorithms for content and Google Best Practices.
  • Stay up-to-date with Social Media best practices to integrate into social strategy and train company and customers
  • Assist Claire Webb with social media strategy and expanding social media services
  • Support SEM team with content-related tasks in support of social advertising service
  • Use communication skills to effectively work with other teams (including implementation managers, customer success managers, designers, etc) and guide content creation.

Requirements:

  • College degree
  • 2+ years experience managing content creation
  • 2+ years in an account management role recommending social media solutions based on customer needs and preferences
  • Experience using Social Media management platform such as Sprinklr, Hootsuite, etc.
  • Great written and oral communication skills; familiar with Google apps and Salesforce
  • Excellent web writing ability & master of AP Style

Nice to Haves:

  • Experience writing in the healthcare industry
  • Project management experience

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • Google AnalyticsAnalytics
    • AxureDesign
    • InVisionDesign
    • SketchDesign
    • MoqupsDesign
    • Google DrawingsDesign
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM

Location

A block from Ocean Ave., the beach, tons of restaurants and Third Street Promenade: eat, sunbathe, shop -- or do all three -- on your break.
214 Wilshire Blvd, Santa Monica, CA 90401

Insider's spotlight

What’s the vibe like in the office?

There's a lot of chemistry. All of us are, honestly, really good friends. I know that sounds cheesy and everybody probably says that, but we do a lot of fun stuff together outside of work. Those relationships make communication and collaboration that much stronger during work.

Kirsten

Manager of Customer Success

What kinds of technical challenges do you and your team face?

We are currently working on ways to streamline our internal workflows. I love creating and improving our automation tools so that our implementation managers can focus more on their providers and less on the backend.

David

Web Administrator

How does the company support your career growth?

PatientPop allows the flexibility for us (graphic designers) to push our platform's limits and learn how to create within boundaries, which is vital to the success of any artist.

Patric

Sr. Website Designer

At PatientPop, we’re big believers in transparency. It’s important to Travis and myself that we arm our employees with all of the information they need to make decisions. We empower them to make those decisions autonomously.

Luke

Co-Founder and Co-CEO

On the engineering team, everyone from interns all the way to a Sr. Engineers are given a lot of autonomy and responsibility. So you’ll notice as early as your first day, you're already working on the product and with the team to get something delivered. That's really unique.

Aashin

Director of Engineering

Perks of working here

401(K)
Casual Dress
Commuter Benefits
Company Equity
Company Outings
Conferences & Training
Dental Benefits
Fitness Subsidy
Flex Work Hours
Generous PTO
Happy Hours
Health Benefits
Generous Parental Leave
Parking
Pet-Friendly Office
Recreational Clubs
Some Meals Provided
Stocked Kitchen
Vision Benefits
Volunteering Opportunities
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