Personal Stylist Liaison

| Hollywood

Tamara Mellon, co-founder of Jimmy Choo, is no stranger to success or rule breaking. True to form, Tamara is now doing things differently— really differently.

Headquartered in Los Angeles, her three-year-old namesake label is the first-ever direct-to-consumer luxury women’s accessories brand. What this means in short: old school Italian craftsmanship without the retail markups.

For us, new luxury also means reinventing the shopping experience. Anyone who shops with us (or is a fan of the brand for that matter) is a VIP— think best-in-class customer service (we call them Liaisons) and complimentary shoe care with every purchase.

We’re dead serious about disrupting the status quo, and not just in the fashion industry. An outspoken advocate of women’s issues, Tamara Mellon is creating a community of like-minded, next gen consumers.

If you’re a rule breaker like us, and this sounds like the opportunity (not the job) you’ve been waiting for, we’d love to hear from you.

Responsibilities

  • Cultivate deep relationships for the purpose of building relationships and personalizing future client development opportunities
  • Utilize the available marketing tools to engage new and repeat customers and drive sales
  • Embrace and utilize technology to enhance customer experience
  • Stay connected with clients and make targeted recommends based on shopping history and preferences
  • Ensure prompt follow up with customers acquired through events and partnerships
  • Achieve and exceed monthly and yearly sales targets
  • Support management in achieving all store and company sales targets, operations goals, policies and procedures
  • Proactively reach out to clients to share a curated view of new product that are aligned with their clients’ fashion prefer.
  • Exceed clients’ expectations in addressing their needs and always put the customer first when resolving issues

Requirements

  • Mandatory 2+ years of sales experience preferably in luxury retail within a clientele and a customer service driven environment.
  • Consistent sales performance with demonstrated results in achieving and exceeding sales quota
  • Ability to thrive across mutli channel selling opportunities and customer experiences (i.e. Offline experience and e-commerce selling).
  • Skilled at using multiple channels of technology to strengthen existing relationships and drive new client acquisition
  • Ability to work a flexible schedule based on business needs that includes, evenings, weekends and holidays
  • Domestic travel
  • Ability to work effectively using available technology such as Shopify, Zendesk, LivePerson, clientele systems and MS Office Programs such as Word, Excel, and Outlook.
  • Demonstrate strong verbal and written communication skill
  • You are curious, positive, and you have grit

Benefits

Competitive salary

Medical, Dental, Vision

Carrot Fertility- $10K paid by employer annually, $20K lifetime.

Fast-paced, energetic and entrepreneurial culture with long-term career development opportunities

Employee discount (you love shoes, right?)

Read Full Job Description
Apply now
loading ...
Emailed

Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics

Location

7966 Beverly Blvd , Los Angeles, CA 90048

What are Tamara Mellon Perks + Benefits

Culture
Volunteer in local community
Open door policy
Open office floor plan
Diversity
Documented equal pay policy
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer up to 12 weeks of paid maternity leave for new parents with at least six months of service.
Flexible Work Schedule
We believe in getting the job done, and getting the job done well. Office hours are up to each individual and team.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Company Outings
Fitness Fridays! We bond via fitness classes - on the company - each week.
Stocked Kitchen
Parking
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
More Jobs at Tamara Mellon8 open jobs
All Jobs
Data + Analytics
Design + UX
Marketing
Operations
Content
Data + Analytics
new
Hollywood
Data + Analytics
new
Hollywood
Data + Analytics
new
Hollywood
Marketing
new
Hollywood
Content
new
Hollywood
Design + UX
new
Hollywood