InStride is a public benefit company whose mission is to develop the workforce of the future by helping employers provide career-boosting education opportunities to their employees through a network of high-quality academic institutions. We believe the most enduring way for companies to achieve transformative business and social impact is by investing in their people.

Role Overview

This exciting role encompasses several functions, and you must be comfortable wearing multiple hats. You will work cross-functionally with product, onboarding, marketing, customer success and engineering teams on launching the product experience for new partners, as well as improving the experience with new features for existing partners. You'll also be responsible for ensuring that the content and configuration of these features in production provide the best possible user experience.

Key Responsibilities

• Accountable for all content across our product experience for our partners. Specifically ensuring content is representative of InStride and partner brands while maintaining accuracy of content and refreshing as needed
• Accountable for owning the configuration of the product experience for our corporate partners in partnership with the tech team, ensuring the ideal experience
• Build a process for content and configuration based on optimizing the platform across the InStride set of supported integrations and user journeys during partner onboarding
• Develop go to market strategies and ensure all needed content is ready when features are ready to be released (including content needed for email supported features)
• Working cross functionally, coordinate the creation and implementation of content for new partner onboardings and new feature rollouts
• Use product analytics to make and support content and configuration decisions
• Partner with implementation and technical project managers to set and establish timelines for delivery of content
• Build and prioritize JIRA tickets for platform configuration and/or content execution
• Establish a communication framework for partners (internal and external) to know when content is ready for review or updated/changed
• Build a content change management process to ensure proper version control and document how content or content modules can be reviewed/edited for any potential customer support needs

Ideal Profile

• 5+ years experience in product operations, preferably for a white label, B2B solution
• Product mentality and/or cross-functional experience working with product, design and creative teams with a passion for crafting and owning high quality user experiences
• Experience partnering with content creation teams (both internal and external) for product content execution. Hands on experience with content management systems is a big plus.
• Project management approach to supporting multiple content creation and execution projects at once with a track record for meeting deadlines
• Excellent written and verbal communication skills, with strong attention to detail
• Experience with product analytics and how to make data-informed content decisions
• Understanding of A/B testing, with experience supervising testing a plus
• Excited by the challenge of building a world-class business that delivers not only high revenue growth and compelling value, but also has a meaningful impact on society
• High EQ, comfort with ambiguity and a “no job too small” startup mentality. Loves to be the connective tissue across teams to help drive the process and get things done.

If you are looking to apply for one of our Remote opportunities please know that InStride is only able to employ candidates from the following states.

California

Arizona

Washington

Texas

Massachusetts

Maryland

Michigan

New Hampshire

Florida

New Jersey

Ohio

InStride is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, ethnicity, religious creed, color, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, sexual orientation, marital status, age, status as a protected veteran, status as an individual with a disability, medical condition, or any other category protected by applicable federal and state law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please discuss your requested accommodation with our HRBP.