Community Support Analyst

| West Hollywood

Tinder brings people together. With tens of millions of users and a presence in every country on earth, our reach is expansive—and rapidly growing. Your work here can change the world. Our Community team is dedicated to supporting our user base. They can take a challenging situation and turn it into a story of success. We are looking for a Community Support Analyst to help us investigate fraud and abuse, handle refund requests, and ensure compliance on a global scale. Positivity and attention to detail are a must. If you are a team player with a passion for problem solving, we want to hear from you.

In this Community Support Analyst role you will: 

  • Investigate user reports, handle escalated support emails and review user profiles
  • Protect our ecosystem, prevent fraudulent activity, enforce our TOS, and help improve the Tinder experience
  • Investigate and file bugs reported by users and staff, and liaise with engineering
  • Analyze and escalate new user questions, issues, or concerns
  • Work closely with the community team and outsourced support team, engineering, PR, and legal
  • PLEASE NOTE: this position requires full work days on Saturdays and Sundays, in exchange for two days off during the week

We're looking for:

  • Minimum of 1+ years in a similar role
  • Basic knowledge of Zendesk
  • Ability to understand and summarize complex cases quickly
  • Superior analytical skills and excellent judgement
  • Ability to multitask, keep up with large volumes of emails in a fast paced environment
  • Superior time management and prioritization skills
  • Quick learner
  • Team player
  • Tech savvy
  • Extreme attention to details
  • Passion for helping people
  • Ability to use critical thinking and logic to isolate and resolve issues
  • Bachelor degree or higher
As part of our team, youll enjoy:
  • The hustle of a startup with the impact of a global business
  • Tremendous opportunity to solve some of the industry’s most exciting problems
  • Working with an extraordinary team of smart, creative, fun and highly motivated people
  • Comprehensive health coverage, competitive salary, 401(k) match and meaningful equity
  • Unlimited vacation and flexible working hours
  • Daily catered lunches, endless supply of refreshments, basketball court, fitness classes and social events
  • Modern, uplifting work environment in an ideal location
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Location

West Hollywood, CA 90069
West Hollywood, CA 90069

Perks of working here

401(K) Matching
401(K)
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Conferences & Training
Daily Meals Provided
Dental
Happy Hours
Health Benefits
Parking
Recreational Clubs
Tuition Reimbursement
Unlimited PTO
Vision
Volunteering Opportunities
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